I have an issue with adding a new RED20 to my Sophos XG115 firewall.
1 and a half year ago I already added 3 RED15 without any problems so DHCP and Firewall rules are still configured properly. Port 3400 and 3410 are open too.
However I can not check the RED15 anymore because they are installed on customer side and the customer hasn’t provided an internet connection yet.
At first I added the RED20 with ‚Device deployment: Automatically via provisioning service‘ enabled but everytime I connect the RED20 to the internet, I only get the LED error code: No configuration or firmware update failed.
Even though I can see the devices communicating with the firewall via CLI console.
After several tries I decided to do a manual update via USB stick.
I deleted the RED20 entry from the firewall and added it again but this time with ‚Device deployment: Manually via USB stick‘ enabled.
I downloaded the config file, put it on a FAT32 USB stick, connected the USB stick to the RED20 and switched it on.
With this method I get the LED error code: no connection to firewall.
Additionaly I found a new created file on the USB stick with the name ‚fw_update.log‘
In the log file is only one entry:
2020-04-23 06:19:59 Checking whether Sierra LTE 7455 module is plugged
root: No /dev/cdc-wdm0 device found
Thank you for reaching out to the Community!
Can you check if there’s any RED firmware update available on your firewall at Backup & Firmware > Pattern updates > RED firmware? If yes, install it and try to add your RED.
We've moved this thread to the XG Firewall group from the UTM Firewall group as it’s better suited here.
Community Support Engineer | Sophos Technical SupportSupport Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts If a post solves your question use the 'Verify Answer' button.
Hi, this already solved my problem! Updated the RED Firmware from 2.0.016 to 3.0.003. RED20 is added and connected.
Thank you for the quick support!
Hi. Got the same Problem. I allrdy have done the update on the XG FIrewall for the reds from 2.0.0.x to 3.0.004. But how does the red gets the new firmware without connection to the firewall? Any firmware upgrade via usb strick ?
Hi Stefan Heidenreich,
Thanks for reaching out to the Community!
The RED firmware update isn't supported via USB. Once the RED device connects to the firewall, it'll detect the new firmware, and the firewall will push the firmware update to the RED device.