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Spotify and Deezer have no internet connection on my pc

Tim Peuster1 over 4 years ago

Hallo,

seit neustem haben Spotify und Deezer kein Internet mehr in der Windows 10 App auf meinem PC.

Auf dem Handy funktioniert alles über WLAN einwandfrei.

Bisher hat es auf dem PC auch funktioniert. Ich habe nichts geändert, weder an der Firewall noch am PC.

Hat vielleicht ein Update hier Probleme verursacht?

Wie kann ich das Problem am einfachsten lösen?

Gruß

Tim

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0 Keyur over 4 years ago

Hi Tim Peuster1

Could you please try to create a firewall rule for that machine's IP address only and do not apply any policy, scanning or restriction and place the rule on top and verify that it is working or not. Please apply policy and scanning one by one and check after which restriction it is not working, you may check denied logs in web filter from Log Viewer, please do not run any other application to get proper traffic on the firewall for Spotify or Deezer.

You can use packet capture to check the traffic- https://community.sophos.com/kb/en-us/123189

Regards,

Keyur
Community Support Engineer | Sophos Support
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0 Tim Peuster1 over 4 years ago in reply to Keyur

Mit einer Firewallregel funktioniert nun wieder alles. Dennoch würde mich sehr interessieren, warum ich plötzlich Deezer in der Firewall freischalten muss, bisher funktioinierte das alles so.
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0 Keyur over 4 years ago in reply to Tim Peuster1

Hi Tim Peuster1

Is it working with the same firewall rule or the test firewall which I have asked you to create?

Could you please disable the test firewall rule and verify the status of Deezer?

You may check Web Filter Denied log from Log Viewer and sort "Web" and apply IP filter for source IP

You may use GUI packet capture to analyze the traffic- https://community.sophos.com/kb/en-us/123189

Regards,

Keyur
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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0 Tim Peuster1 over 4 years ago in reply to Keyur

I use a simple firewall rule to the domain deezer.com. Now it works.
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