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Weird issue with my SOPHOS XG Firewall Regarding icons

Hi to All Sophos Gurus,

Good day.

I have a weird issue with my SOPHOS XG Firewall. From time to time I encounter this weird issue my icons not showing properly. have anyone encountered this? If so please advise on how to fix. Please check screenshot below for reference.

Thanks a lot!

rodneyaltam

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+1 Vishal_R over 4 years ago

Hi Rodney Altamera

Initially it was suspected that this issue is with XG but later on after investigation it has been found that this is more related to Chrome end.

Below may lead to this kind of broken UI Icon:

1)Loading resources on GUI, with a self-signed cert
2)The issue occurs randomly,when request fails with error status ERR_TO_MANY_RETRIES
3)this error occurs only Chrome

Reference URL:

https://bugs.chromium.org/p/chromium/issues/detail?id=488043

Workaround: Instead of self-sign certificate you may use a valid certificate for Web admin console.

Regards,

Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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+1 Vishal_R over 4 years ago

Hi Rodney Altamera

Initially it was suspected that this issue is with XG but later on after investigation it has been found that this is more related to Chrome end.

Below may lead to this kind of broken UI Icon:

1)Loading resources on GUI, with a self-signed cert
2)The issue occurs randomly,when request fails with error status ERR_TO_MANY_RETRIES
3)this error occurs only Chrome

Reference URL:

https://bugs.chromium.org/p/chromium/issues/detail?id=488043

Workaround: Instead of self-sign certificate you may use a valid certificate for Web admin console.

Regards,

Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question use the 'Verify Answer' link.
Cancel
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0 Rodney Altamera over 4 years ago in reply to Vishal_R

Hi Vishal Ranpariya,

Thanks for the insights. This has helped a lot.

Cheers,

rodney
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