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Internet does not work when connected to Global protect vpn

Hi Guys,

One of the client is facing issues while connecting to VPN, once he gets connected to global protect VPN he is not able to browse in Sophos environment, where as when he is connected to open network and he can connect to VPN as well he is able to access the internet.

Please suggest

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0 Keyur over 4 years ago

Hi Sameera S

If the Global Protect VPN form a full tunnel, all the traffic initiated from the user system will travel through the VPN tunnel gateway only. You need to verify with the app provider for this.

Regards,

Keyur
Community Support Engineer | Sophos Support
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0 Vishal_R over 4 years ago

Hi Sameera S

Can you please confirm the global protect VPN running in full tunnel mode or split tunnel mode?

If it is set with full tunnel mode then all system traffic including the remote VPN network + Internet will be routed to VPN gateway only. At their end they required rule or ACL to forward VPN traffic to WAN if traffic is for WAN.

If it is split tunnel mode then Internet traffic will be routed to system gateway and Remote VPN network for which route added under system with global protect VPN connection only that will be routed to VPN gateway.

Regards,

Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
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0 Sameera S over 4 years ago in reply to Keyur

Hi Keyur,

Thanks for the response

But the client can connect to VPN and also he can browse when connected to open network(mobile internet ). When he connects the same through sophos network he is not able to browse. Is there any changes we can make from our side in the firewall.
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0 Keyur over 4 years ago in reply to Sameera S

Hi Sameera S

Please create a separate firewall rule for the users using his source IP for testing purposes and do not apply any policy on the firewall rule and verify whether it is working or not.

After that apply the policies and scanning one by one and confirm after which parameter the VPN stopped working.

Regards,

Keyur
Community Support Engineer | Sophos Support
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