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can't access 172.16.16.16:4444 on XG Firewall Home Edition

I've setup everything to the point where I"m trying to access the "router" via 172.16.16.16:4444 on XG Firewall Home Edition. No browser on Windows, Mac or linux can access it. "Connection was reset" is the gist of most messages. On the Linux laptop, I can access the internet though. Others not.

I connected and monitor and keyboard to the HP hosting the XG Firewall and was able to access and make changes to the "bios". I configured the email, serial number and so on there, but still no access. Reset XG bios to Factory default. Still no access.

Modem > XG on an HP computer (in via built-in LAN plug, out via PCI Express LAN Card) > computer

Where do I go from here?

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0 rfcat_vk over 5 years ago

Hi,

if you installed the serial number it means you have accessed the the GUI. So I do not understand what you have done since to remove access. If you login to the console can you access the network menu to set what addresses are assigned to which interfaces?

Ian

XG115W - v20 GA - Home

XG on VM 8 - v20 GA

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0 Aditya Patel over 5 years ago

Hi David,

The first thing is to connect to console and go to option 4. Type command and ping to your LAN address assigned to the PORT A.

tcpdump 'host <LANIP>

Check if the packets are received by the firewall. If so we can proceed from there otherwise you would need to check the connection.

Regards,

Aditya Patel
Global Escalation Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 Sam Thompson over 5 years ago

Are you connecting to HTTPS://172.16.16.16:4444? This is easily missed.

If you are then double check the LAN IP address by selecting option 1 'Network Configuration'
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+1 David Vanderlip over 5 years ago in reply to Sam Thompson

Thanks so much. That did it. I'm not used to adding the https on my other gear.
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0 Sam Thompson over 5 years ago in reply to David Vanderlip

No problem David. It's an easy mistake to make.

Glad it's working for you now.
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