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XG210 crashed today

VikenNajarian

Hello,

The XG210 of my Custommer crashed today at 8:50AM, we were not able to ping the LAN IP or the WAN IP.

The firmware version is 17.1 GA.

It came back after a manual reboot.

Once online again I saw in the "performance" tab that we had an anormal high number of sessions at 8h50 which I guess it's the cause why the firewall crashed.

I don't really know what can cause such a high number of sessions, in normal use the sessions number is between 300 and 600 on this firewall...

Any advice ?


I opened a case with the number: 8183274

 

Viken



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  • 0 in reply to VikenNajarian

    Mine crashed yet again today.

     

    Logging etc was fine until the crash when it just stopped - no errors etc.

    Sophos are now RMA me a new one as they think it might be a Hardware failure due to the way logs just stop.

    Sophos XG 450 (SFOS 18.5.1 MR-1)

    Sophos R.E.D 50 x 2

    Always configuring new stuff.....

  • 0 in reply to M8ey

    We have had one of our XG210s (lightly loaded) crash yesterday about 15:45, with 17.1.1 MR-1, hard rebooted today as even ssh terminal will not log in, GUI died 1hr or so later, ssh cannot login as well so downgraded to 17.0.8 MR-8

    It had been running 17.1.1 MR-1 for over a week with no issues so I think an update sent yesterday has caused this.

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