Advisory: Sophos Endpoint "Your connection isn't private" after reboot. Policy settings can be returned to normal. See: KB-000045954 for the latest updates.

After the integration of Sophos Switch support licensing into Sophos Central, once the license key is applied, a banner is displayed for any account that does not have sufficient licenses for the number of switches registered in Sophos Central. The management functionality is currently not impacted if you have insufficient support coverage. 


We are now planning to begin a staged rollout to fully enforce the Support and Services licensing which we plan to complete by the end of January 2024.  


There is no change for you if: 

  • You do not manage your switches in Sophos Central. 
  • You are an MSP/MSP monthly customer. 

Support for monthly billing is planned for a later date which is still to be determined.  


Licensing Enforcement Rollout 

Phase 1: No impact 

License enforcement has been introduced for any new switch customers only, i.e., a customer who has not previously purchased a switch. 


It will also be applied to any customers who do not currently manage their switches in Sophos Central, however, this will have no impact unless those switches are registered in Sophos Central at a later date and do not have support coverage. 


Phase 2: No impact if you have sufficient cover 

Enforcement will be implemented for all customers who manage switches in Sophos Central. 


If you currently see a banner in your account alerting you to insufficient support coverage, we strongly recommend that you purchase additional support subscriptions as soon as possible to avoid any impact on your management functionality.  


We plan to allow a final grace period after implementation, but all licensing enforcement should be complete by the end of January 2024. After that date, a switch without support coverage that is registered in Sophos Central will be visible, but you will not be able to make any further configuration changes until the support license is added. 


Check back here for further updates.


If you have additional questions, please contact your local Sophos representative. 

  • Hi Sathip, there is not a new SKU for switches. We've offered a Support & Services subscription since they first launched and have always required that centrally managed switches have a current support & services subscription. Almost all switches are purchased with support and services, so the only change for most users should be to make sure that the subscription that was purchased is applied to their Central account. If there's any problem finding it, our customer care team can help.

  • need official letter in changing new SKU, for  be used in our compliance / my contact is