Reflexion will be End-of-life on March 31,2023. See Sophos Reflexion EoL FAQs to learn more.
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This article outlines the high-level steps involved in moving devices from ‘Device Admin’ management to Android Enterprise. For details on setting up Android Enterprise, please refer to the Sophos Mobile admin guide.
‘Device Admin’ is the former mode of managing Android devices. Google encourages all customers to now use its successor, Android Enterprise, which is fully supported in Sophos Mobile.
For some background information on Android Enterprise, please see this article.
Devices that are currently managed in ‘Device Admin’ mode can be re-enrolled in Android Enterprise management. The enrolment method and options depend on whether the device is going to be in ‘Full Device Management’ or ‘Work Profile’ mode.
Enrolling a device in Android Enterprise Full Device Management requires a new or wiped device. Customers can move as part of the device lifecycle refresh or by factory resetting existing devices.
Note: A factory reset can be done remotely via the ‘Wipe’ command in Sophos Mobile
Enrol devices via one of the below methods:
Note: The Sophos Mobile admin guide provides more specific details on each of these options. Please refer to this for further information.
Enrolling in Android Enterprise Work Profile does not require a factory reset, but it does require the existing ‘Device Admin’ management to be removed.
Note: Now the Sophos Mobile Control app is still installed, but the device is no longer managed
Re-enrol the device via one of the below options: