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SMC did not install the SMC Service

I have completed the install twice now an on both occasions the SMC service has not been installed.

No Errors where experianced during setup.

When i try to go the the webconsole there is nothing there.

I have ran the Healthcheck and that has identified that the SMC service does not exsit

Starting SMC Server Health Check 4.0.0
Local time: 2014-08-19 8:42:07
Found SMC 4.0.0.4 installed in C:\Program Files (x86)\Sophos\Sophos Mobile Control.
JDK 1.7 is installed in C:\Program Files\Java\jdk1.7.0_67.
Cannot get state of SMC Service: 1060 0
Cannot get Logon username of SMC Service: 1060 
SMC Directory Service is running.
SMC Directory Service is executed as: LocalSystem
Windows Server 2012 R2 Datacenter x64
Total RAM: 4095 MB
Free RAM: 3197 MB
Memory load: 21%
Free space on SMC installation drive C: 90738 MB
Windows Firewall service running.
Windows Firewall enabled.
Access to port 80 is allowed.
Access to port 443 is allowed.

The rest of the information is in the attached file

:52755


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