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Error Messages

krowczynski

Hello,

today I am getting some errormail from my SMC Server.

The first have the error

-could not send apns push message

and

Received fatal alert: unknown_ca

Maybe someone know, what the problem here can be?

Thanks for some answers

:39559


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  • 0

    same here..

    looks like all Apple devices are failing to sync at the moment, Android are working fine.

    on every sync, two error messages are generated:

    Message:

    could not send mdm push notification

    Stacktrace:

    javax.net.ssl.SSLHandshakeException: Received fatal alert: unknown_ca

    and

    Message:

    could not send apns push message

    Stacktrace:

    com.smartphone_solutions.smartman.data.bo.exception.ApplePushNotificationServiceException: could not send mdm push notification

    Jeroen

    :39563
  • 0

    Hi,

    Apparently the problem is with Apple - we logged a ticket with Sophos Support and received the below about 15 mins ago.

    We have just had an update from our Global Support Team, they are saying that due to changes at Apple the SSL connection to the APNS gateway is currently not possible.
    As of now, there is no workaround or fix available for this issue.  Our Development is analyzing the problem right now.
    New tasks or profiles can not be send out to iOS devices. A management of iOS devices is therefore currently not possible.

    We will keep you updated as to any changes in this.


    We'll just have to wait I suppose....and maybe block the SMC notification emails to Admin!

    :39565
  • 0

    Is there a quick easy way to turn admin messages off in the mobile server application?

    :39585
  • 0

    Nevermind, discovered you have to run the external configuration utility to adjust smtp settings.

    :39587
  • 0

    Hi,

    It has been confirmed that the issue lay with the Apple messaging gateway (a number of other mobile device management vendors were impacted, too). Apple have informed us that, as of late on 25-April, the problem has been resolved, and normal device management should now be available.

    I would like to apologise to anyone who suffered inconvenience or disruption from this issue.

    We are in the process of updating knowledgebase article 119235 to document the change in circumstances.

    Best regards,

    spike

    :39605
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