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Updated from 4 to 5.1.3 SSP issue

PhilippZ

Hello,

I have updated our SMC from 4.x to 5.0.8 to 5.1.3. The update run without errors. However, when i log into the Self Service Portal I can´t determine which device I need to select for a specific task if I have mor than one, because I can´t find any description of it.

For example, I have an iPad and an Android device. Please look into the attached image and tell me how can I identify the correct device?

:58205


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  • 0

    sorry , never mind. I rushed things a bit...after synching, the model appears in the SSP.

    :58214
    • 0

      Hi Philipp,

      just to complete the post and to explain the procedure:

      With the update to SMC 5 the "Device model" field was introduced. When upgrading from 4.0 to 5.0 this field remains empty until devices synchornize the first time with the SMC server.

      In general, Sophos hosts a list of device models on a server. Every SMC server has a local copy of this list.

      During the built-in maintenance period of the SMC server (at 1:00am for a freshly installed SMC 5.0 server, at 8:30pm for other servers) the SMC server updates this list by contacting the sophos server.

      This is also described in this knowledgbase article.

      Hope this helps.

      Best regards

      Stefan

      :58232
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