Hello,
is the SMS deleted automatically
Can you please specify the device model and android version?
Do you use a custom ROM?
Regards
Thomas
Hello,
do you have any other security app installed?
Can you please verfiy that you used the correct command? (Locate password)
Does a lock work?
For testing, please change the password to a simple one.
Regards
Thomas
I am also having this issue. It seemed to be working up until this last update. I am running a custom ROM as I was previously. I don't use the native message app either, I use Handcent.
Just as an additional data point, the remote lock command doesn't work either.
Hello,
unfortunatally we cannot support all custom ROMs. SMSec needs to have access to the SMS and the 3rd Party Message App together with the custom ROM might block taht access.
Regards
Thomas
Hello,
can you please verify that the App is set up as device administrator?
You can do this via our app when selecting the Loss and Theft section.
Regards
Thomas