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Recovery password

Mr. Thomas B (moderator)
You wrote to my last post that I can receive a recovery password that I may received it by email.
I wrote to sophos to obtain this password and because the product that I download was the free download for my tablet Android through Google Play, they were not able to help me.
Now! What can I do?
I cannot change or download any application on my tablet.
I will wait a couple days for what's your suggestions.
Regards!
:1020374


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