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Suddenly "could not send mdm push notification"

IT Administration

We're using Sophos SMC 4.x and since last Monday, we cannot send out any profile to iOS devices.

We only get a stacktrace telling us, that "could not send mdm push notification" which is strange, because nobody changed something on the network, server or software over the weekend.

Is it possible that Apple changed something like SSL ciphers, so that we need to update our SMC version?



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    Hi Alex,

    you can have a look at the server.log located in %MDM_HOME%\jboss\server\mdm\log.

    To me, this sounds as if there might be a problem with an SSL connection or something. Please make sure that there is no Proxy doing SSL inspection or something similar.
    If the issue persists, I suggest to contact Sophos support for further analysis.

    Best regards

    Stefan

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  • 0

    Hi Alex,

    you can have a look at the server.log located in %MDM_HOME%\jboss\server\mdm\log.

    To me, this sounds as if there might be a problem with an SSL connection or something. Please make sure that there is no Proxy doing SSL inspection or something similar.
    If the issue persists, I suggest to contact Sophos support for further analysis.

    Best regards

    Stefan

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