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iOS: Email Container App crashes

Detlef

Hi there,

my setup: Private iPhone 5, iOS 9.2.1, registered to SSP. I installed Sophos control, Sophos Workspace and Sophos Email. When I start email, the setup-process begins: I see my mail-address and shall enter my password. After entering the password and pressing continue the app crashes. Our EAS-Server is in fact a Horde-System which is able to act as Exchange Active Sync-Host. Normal iPHone-Mail-App works fine.

Are there any issues with the new mail-container-app and Horde? It works fine on android!

Cheers

/Detlef



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  • 0
    Just tried same scenario on iPad Air 2, same result. App crashes after entering my password.
    • 0 in reply to Detlef
      Our Mailadmin said, that it crashes when the app tries to do some provisioning stuff but he can't exactly identify what's going on in detail.
      I tried the same setup but a real Exchange Server and everything works fine.
    • 0

      Hi Detlef,

      Sophos Secure Email officially only supports Microsoft Exchange Servers as stated in the release notes.
      Therefore, it might be that connecting the app to another mail server may not work properly.

      Feel free to raise a feature request to add support for the Horde mail system.

      Best regards
      Stefan

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