Thread Info
  • State Suggested Answer
  • Locked Locked
  • Replies 2 replies
  • Answers 1 answer
  • Subscribers 7 subscribers
  • Views 5162 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Invalid credentials for synchronization. Error -36

JonGibbons

We have had a few mobile phones recently become "Not" compliant. When I have checked Sophos Mobile Control the device says "Device has to Synchronize" >4weeks. When I look at the Tasks Archive list it shows it Completely Failed to Sync....and when I look at this it shows "Invalid credentials for synchronisation" Error -36

Can anyone explain what this means and how to get rid of it....I have 5-6 phones now show this same error



This thread was automatically locked due to age.
Parents
  • 0
    Yeah they are a mix of Android device HTC Sony Xperia phones, I did try updating one the other day with the updates from the Google Play Store but still did not sync? In the end I removed the all the Sophos Apps from the phone (Control, Security and Guard) deleted the Account from Control and re-installed it
Reply
  • 0
    Yeah they are a mix of Android device HTC Sony Xperia phones, I did try updating one the other day with the updates from the Google Play Store but still did not sync? In the end I removed the all the Sophos Apps from the phone (Control, Security and Guard) deleted the Account from Control and re-installed it
Children
No Data
Unfiltered HTML