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[Bug Report] Spam Protection Rules

gkdl1545

Screenshot_2014-08-14-01-14-05.png

Spam Protection Rules (Allow, Block) has a problem that add entry 'call history' and 'text message history'.

Every time I try to add entry, The error message (like capture) is repeated

 

Sophos Mobile Security Version : 3.5.1324(9)

Android version : 4.1.2
Device brand and model name : Samsung SHV-E160S (Galaxy Note 1)
Current language of  device : Korean
:1018655


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    Hi Rimon,

    unfortunately, we have never received logfiles on this topic.

    If you expirience the same issue it would be good if you could follow these steps to create and send logs:

    1. Open Sophos Mobile Security
    2. Open the settings
    3. Scroll down and enable the checkbox next to "Verbose tracing"
    4. Reproduce the problme
    5. Open the SMSec settings again and use the "Send trace" option
    6. When sending the email please include your user name for easy identification

    Thanks you very much for your assistance!

    Best regards

    Stefan

    :1019053
Reply
  • 0

    Hi Rimon,

    unfortunately, we have never received logfiles on this topic.

    If you expirience the same issue it would be good if you could follow these steps to create and send logs:

    1. Open Sophos Mobile Security
    2. Open the settings
    3. Scroll down and enable the checkbox next to "Verbose tracing"
    4. Reproduce the problme
    5. Open the SMSec settings again and use the "Send trace" option
    6. When sending the email please include your user name for easy identification

    Thanks you very much for your assistance!

    Best regards

    Stefan

    :1019053
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