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[Bug Report] Spam Protection Rules

gkdl1545

Screenshot_2014-08-14-01-14-05.png

Spam Protection Rules (Allow, Block) has a problem that add entry 'call history' and 'text message history'.

Every time I try to add entry, The error message (like capture) is repeated

 

Sophos Mobile Security Version : 3.5.1324(9)

Android version : 4.1.2
Device brand and model name : Samsung SHV-E160S (Galaxy Note 1)
Current language of  device : Korean
:1018655


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  • 0

    Hi,

    thank you for reporting that issue.

    I did a short retest using a German Galaxy Note 1 but was not able to reproduce that behavior.

    I will discuss this issue with our development team to see how to handle this issue.

    Once I got an update from them I will post it here.


    Thanks & Regards

    Stefan

    :1018735
  • 0

    Hi,

    I talked to our developers and they asked if you could provide a verbose logging of the app for them to troubleshoot this.

    Please follow the steps below:

    1. Open Sophos Mobile Security
    2. Open the settings
    3. Scroll down and enable the checkbox next to "Verbose tracing"
    4. Reproduce the problme
    5. Open the SMSec settings again and use the "Send trace" option
    6. When sending the email please include your user name gkdl1545 for easy identification

    Thanks you very much for your assistance!

    Best regards

    Stefan

    :1018753
  • 0

    I'm getting this message as well.

    :1018953
  • 0

    Hi Rimon,

    unfortunately, we have never received logfiles on this topic.

    If you expirience the same issue it would be good if you could follow these steps to create and send logs:

    1. Open Sophos Mobile Security
    2. Open the settings
    3. Scroll down and enable the checkbox next to "Verbose tracing"
    4. Reproduce the problme
    5. Open the SMSec settings again and use the "Send trace" option
    6. When sending the email please include your user name for easy identification

    Thanks you very much for your assistance!

    Best regards

    Stefan

    :1019053
  • 0

    I did a short retest using a German Galaxy Note 1 but was not able to reproduce that behavior. I will discuss this issue with our development team to see how to handle this issue. Once I got an update from them I will post it here.???

    :1020129
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