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Deploying MDM Agent without Google Play Store

Gorek

Hello,

we're thinking about the usage of Android-Devices as SIP-Clients. For this i want to deploy the Sophos MDM-Client without any access to the Google Play Store.

I've setup an test enviroment where i integrated the Sophos MDM-Client APK local on the MDM-Server. When i try to configure the phones over the Self-Service-Portal, the MDM-Client-Installation starts, but after the App is installed, the configuration  got stuck and the next step didn't start.

Is there any workaround for such an solution?

Best regards

Robby

:47571


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  • 0

    Hi Gorek,

    this should be possible without any issues.

    Have you updated the task bundle (section task bundles) which is used for new devices registered via the Self Service Portal?


    Please note that you should use an official certificate for your SMC website which is signed by an official CA (e.g. Verisign, GoDaddy). Otherwise there might be issues regarding the download and configuration of the client.

    Best regards

    Stefan

    :47585
  • 0

    Hi Stefan,

    yes the task bundle is updated for this installation and the SMC has a official certificate.

    When i start the configuration on a phone, the app is installed an the question for the device administrator is prompted. After enabling the device administrator, the task bundle still stands on the first point of the task bundle and nothing happens.

    Is there any other thing that could cause such behaviour?

    Best Regards

    Robby

    :47619
  • 0

    Hi Robby,

    I just retested it with one of our servers to make sure it is not a general issue.

    Simply uploading the package and adding it to a task bundle worked for me.

    I am not sure what is exactly happening on your server and it is hard to tell by guessing,
    Maybe you should raise a support request and provide all details you are doing including the SMC server logs located at %MDM_HOME%\logs

    Best regards

    Stefan

    :47715
  • 0

    Okay, thanks, i will test it again.

    Is is possible to get an APK-File from Sophos, maybe my download is corrupt?

    Best regards

    Robby Gorek

    :47815
  • 0

    Hi Robby,

    you can download the Sophos Mobile Control client in the download section of sophos.com.

    There you can download "3.6 SMC Android Client" which is the APK file of the Sophos Mobile Control client.

    Best regards

    Stefan

    :47836
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