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Help required to install Sophos free antivirus and security app on Andriod Mobile with version 5.1.1

HarshP

Hello team

Seasons greetings

I tried to installed  Sophos free av and security app on Andoid based mobile phone but it just could not get installed (Mobile Device: Yu Yunique( model No. yu4711 which runs on Android 5.1.1)

After installing, opening and accepting terms,  in the next screen before you can read further and clik OK, you are taken to Android setting  screen which is titled "security". In here its prompts to activate usage access for  "Sophos Mobile security. It asks to click "Change setting" button. After clicking this button the next  screen pops up which is  titled  "Apps with usage access". there after turning "on" the button for  Sophos...nothing happens. the screen just stays there...no next screen pops up.

This is where my installation  is stuck. I reinstalled the app but with no success. The just screen stays there.

Please help

Harsh.



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    No next screen will pop up. When you are taken to the app usage settings, you are leaving the Sophos app and are now in your phone's settings menu. Once you change the slider to allow Sophos access, you can either hit the back button, or simply return to the home screen and reopen Sophos or switch back to Sophos using multitasking. There is no problem with Sophos, it is simply a matter of needing to switch back from the Android system settings to the Sophos app once again.
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  • 0
    No next screen will pop up. When you are taken to the app usage settings, you are leaving the Sophos app and are now in your phone's settings menu. Once you change the slider to allow Sophos access, you can either hit the back button, or simply return to the home screen and reopen Sophos or switch back to Sophos using multitasking. There is no problem with Sophos, it is simply a matter of needing to switch back from the Android system settings to the Sophos app once again.
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