End of support for ‘Device Admin’ management on Android 10 and above
Google changes to the Android API will have an impact on devices managed through 'Device Admin' mode. From November 2020 Sophos Mobile will not support 'Device Admin' management on Android 10 or above. Customers should instead use ‘Android Enterprise’ which is fully supported and easy to set up in Sophos Mobile.
Google encourages all customers to use ‘Android Enterprise’ management instead of its predecessor 'Device Admin'. Upcoming changes to the Android APIs will lead to reduced functionality for any Android 10+ devices managed using 'Device Admin'. More specifically, admins will not be able to manage lock screen settings, passwords or disable the camera. From November 2020, Sophos Mobile will not support 'Device Admin' management on Android 10 or above. Furthermore, with Sophos Mobile 9.7, trying to enrol Android 10 or above in 'Device Admin' mode will fail.
Existing Android 9 and earlier devices can continue to be managed in 'Device Admin' mode. We recommend customers move to 'Android Enterprise' as part of their lifecycle refresh.
Sophos Mobile fully supports ‘Android Enterprise’ management and provides information to guide customers through the process of enabling it.
What to do next
Please see the Sophos Mobile admin guide for more details on setting up Android Enterprise:
Sophos Mobile admin guide
Google also provides more detail on the deprecation of 'Device admin' on the following page:
What you need to know about Device Admin deprecation
Is it true that private / sideloaded apps can only be installed through the "managed google play" iframe in android enterprise mode?
Hi Marcello. Android 10 devices enrolled in 'Device Admin' mode will still continue to function. But the API changes will lead to errors if admins use specific policies (e.g. disabling the camera), and we will not support these devices.
From November 2020 all my Android 10 devices stop to work with sophos or functionality will continue to work but it ends the sophos support?