Connectwise Automate plug-in sync errors status code 500

Good afternoon! I am new to sophos and we are trying to test out the endpoint protection. I was able to get the plug-in installed. I was able to get the permissions corrected to allow the API to stay connected, but now I can not sync. This is with our sophos central partner account that we just got a few days ago. Any help would be greatly appreciated! Thank you!