Issue with CryptoGuard for particular application

We have an internal approved application that we've been running for about a year.  Sometime last month Sophos Central started blocking it as "CryptoGuard".  We have it added in Allowed Applications as well as Global Exclusions.  Per this post 3 years ago there should be a "don't detect this again" section in the event but it is not there:

 Sophos Exploit prevention: How to exclude applications from Cryptoguard

Any ideas would be appreciated!  Thanks!

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[edited by: Gladys at 6:28 AM (GMT -8) on 19 Dec 2022]
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