Issue with CryptoGuard for particular application

Hi Jim Vaden ,

Thank you for reaching out to our Community Forum. Are you seeing this on a Windows device? Would you be able to share a screenshot of the detection details?

Hi Gladys 

Thanks for the reply.  Please see below for a screenshot.  I have marked it resolved for now but I'm sure it'll alarm again on Monday when the users access the application and I can grab more detail for you then; unless you know how I can go back and get more than what I've found here:

Thanks,
Jim

HI Jim Vaden ,

Thank you for sharing the details. Have you tried excluding it using its SHA256? This allows this version of the application. However, if the application is updated, it could be detected again given its uncertain reputation. So I suggest submitting a sample file to our SophosLabs so they can reclassify the application. You may submit and upload the sample file here.

Let me know if you need further assistance.

HI Jim Vaden ,

Thank you for sharing the details. Have you tried excluding it using its SHA256? This allows this version of the application. However, if the application is updated, it could be detected again given its uncertain reputation. So I suggest submitting a sample file to our SophosLabs so they can reclassify the application. You may submit and upload the sample file here.

Let me know if you need further assistance.

Hi Gladys 

Thanks for the reply.  I haven't tried excluding its SHA256; which option is that?
Also, I have just sent the file up to SophosLabs; submission #06011582

My colleague also uploaded to the Lab a few weeks ago but has gotten nothing on it yet.

Thanks,

Jim