Update Certificate in Sophos Mobile Control


I try to Update the certificate for Sophos Mobile Control (We use Version 9.0.6).

I went through the KB-Article: https://community.sophos.com/kb/en-us/123984

but I only could work trough the first step (Configuration Wizward)

Afterwards I should go to the web console and to Setup -> System Setup -> SSL and go on with the steps.

BUT the Option "System Setup" is simply not available in the Console.

The user has the Administrator-Role.


What do I have to do to get it to work? Can someone assist?

The Devices are now not able to synchronize at the moment...

  • Hi  

    Could you please login with Super administrator account make sure to update the SSL tab within the Sophos Mobile Control super administrator account at Setup | System setup.

  • In reply to Shweta:

    Hi Shweta,

    It looks like you're running a version of Sophos Mobile that's older than 9.  The location was moved in version 9 to Settings > Setup > Sophos Setup > SSL/TLS.

  • Hi  

    System setup option has been changed to Sophos set up in later versions (after 9) as mentioned by  

    As  has mentioned that you need to log into the web console as super administrator as mentioned in the KBA.

  • In reply to Jasmin:


    I just took over this system and I have Administrator-Rights with my account.

    You say there is a "Super Administrator" ?

    I cannot find any "Super Administrator" User when I loo in the Setup -> Administrators Section.

    How can I look up this user? - Or what is the Default Username for this Super Admin User?

    Kind regards


  • In reply to it-Abteilung R:

    Ahhhhh, I could get it to work.

    Running the Mobile Configuration Wizard did the trick.

    Setting up the superadmin user and everything is ok. :-)

  • In reply to it-Abteilung R:


    Glad to know that it is working for you now. Feel free to reach out to us for any further concerns.