This article provides the steps on how to update the SSL certificate that the SMC server is using when it connects to the Sophos Mobile Control web console. The following sections are covered:
Applies to the following Sophos product(s) and version(s) Mobile Control
Note: This article assumes that a renewed SSL certificate was retrieved from a Certification Authority. The article does not cover a Reverse Proxy being in place in your environment which might be acting as SSL endpoint for clients.
To successfully update the certificate, follow the steps below.
Once the SSL certificate is renewed, make sure to update the SSL tab within the Sophos Mobile Control super administrator account at Setup | System setup. Otherwise, the Sophos Mobile Control apps will show Error 2033 when trying to synchronize with the Sophos Mobile Control server
To do so, follow these steps:
Note: In case customer have only received a .crt and .p7 file from their Certification Authority. In this scenario, the customer will need to use the .crt file in combination with the private key to manually create the required .pfx / .p12 file by using OpenSSL.
Please be aware additionally to upload the new Certificate a few days before the certificate expires. This action will help the clients to receive the new certificate hash earlier.
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