Documentation changes for the week of April 25th

Table of Contents

• Sophos Firewall
• Sophos Central
• Central Partner
• ZTNA
• Sophos Email
• Self Service Portal
• Endpoint
• Sophos Secure Workspace

Sophos Firewall

New

• A new article about the SSL VPN "IPv4 lease range" changes in SFOS 19
  • KB-000043900 Sophos Firewall: SSL VPN "IPv4 lease range" changes in SFOS 19
    
    

Updated

• DNAT load balancing methods

  • 19.0
    https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/AdministratorHelp/RulesAndPolicies/NATRules/#load-balancing
    https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/AdministratorHelp/RulesAndPolicies/NATRules/NATRuleAdd/

  • 18.5
    https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/AdministratorHelp/RulesAndPolicies/NATRules/#load-balancing
    https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/AdministratorHelp/RulesAndPolicies/NATRules/NATRuleAdd/

  • 18.0
    https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/AdministratorHelp/RulesAndPolicies/NATRules/#load-balancing
    https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/AdministratorHelp/RulesAndPolicies/NATRules/NATRuleAdd/

• Order of querying DNS servers

  • 19.0
    https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/StartupHelp/DNS/DNSServersConfigure/
    https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/AdministratorHelp/Network/DNS/#dns-configuration

  • 18.5
    https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/StartupHelp/DNS/DNSServersConfigure/
    https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/AdministratorHelp/Network/DNS/#dns-configuration

  • 18.0
    https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/StartupHelp/DNS/DNSServersConfigure/
    https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/AdministratorHelp/Network/DNS/#dns-configuration

• Changed the EOL of SFOS 18.0 MR5 to 30 Jun 2022
  • KB-000035279: Retirement calendar for Sophos SG UTM, Sophos Firewall, Wireless, RED, and other network products
    

Sophos Central

Ongoing advisories

• KB-000043947 Advisory: Sophos Central Dashboard - Third-party Integrations page displays "1 issue" when the connection is successful
  
  
• KB-000043941 Advisory: Sophos Central Dashboard - Unable to configure group or user filters within the Azure AD - Directory services page
  
  

Resolved advisory

• KB-000043948 Advisory: Sophos Central Device Encryption - Installation does not start and the device page lists the version as "Pending..."
  
  

New

• New article on identifying failing components during Sophos Central installation
  • KB-000043629 Sophos Central Endpoint: Identify the failing component to investigate further during installation failure
    
    

Updated

• Account health checks
  • https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/AccountHealthCheck/FixPolicyExclusions/
  • https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/AccountHealthCheck/FixGlobalExclusions/index.html
    
    
• Exclusions - Aligning pages with account health checks for exclusions
  • https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/EndpointProtection/ThreatProtectionPolicy/ep_ExclusionVariablesWindows/index.html
  • https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/ServerProtection/ServerThreatProtectionPolicy/server_ExclusionVariablesWindows/index.html
  • https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/Overview/GlobalSettings/GlobalExclusions/ExclusionVariablesWindows/index.html

• Re-render of policy for message relays completed
  • KB-000043885 Sophos Intercept X: Endpoints are failing to update from sus.sophosupd.com
    
    
• Fixed broken link to Central Help. Used UUID of the Central help for persistency
  • KB-000037181 Sophos Central: Locate a file's unique SHA-256 hash

Central Partner

New

• ConnectWise Service Ticket integration is now in EAP. You can create ConnectWise service tickets from Sophos Central alerts.
  • https://docs.sophos.com/central/partner/help/en-us/Help/SettingsAndPolicies/ConfigureAPIAlerts/
  • https://docs.sophos.com/central/partner/help/en-us/Help/SettingsAndPolicies/ServiceTicketSynchronization/

Updated

• PSA integration
  • https://docs.sophos.com/central/partner/help/en-us/Help/SettingsAndPolicies/PSAIntegration/
    
    

ZTNA

Updated

• Updated help for API permissions
  • https://docs.sophos.com/central/ztna/startup/en-us/setup/SetUpDirService/#register-app
    
    
• Troubleshooting and agent updates
  • https://docs.sophos.com/central/ztna/startup/en-us/setup/InstallAgent/
  • https://docs.sophos.com/central/ztna/startup/en-us/troubleshooting/troubleshooting/#dns-issues
  • https://docs.sophos.com/central/ztna/startup/en-us/troubleshooting/troubleshooting/#access-issues
    
    

Sophos Email

Updated

• S/MIME and mail flow options are now compatible
  • https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/EmailSecurity/SophosMailflow/index.html
  • https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/Overview/GlobalSettings/EmailSMIMESettings/index.html
    
    
• Corrections to Email security
  • https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/EmailSecurity/
    
    
• Updated Email History Report help
  • https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/Overview/LogsReports/Logs/EmailHistoryReport/#report-details
    
    
• Additional addresses supported
  • https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/EmailSecurity/EmailSecurityPolicy/index.html
    
    
• S/MIME push encryption failure
  • https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/EmailSecurity/EmailSecurityPolicy/EmailEnhancedScan/index.html
    
    
• Microsoft pop-ups
  • https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/EmailSecurity/SophosMailflow/index.html
  • https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/Overview/GlobalSettings/EmailM365Security/EmailSetupPostDelivery/
    
    

Self Service Portal

Updated

• Multiple line select for quarantined emails
  • https://docs.sophos.com/central/SelfService/help/en-us/central/Selfservice/tasks/EmailQuarantineSelfService.html
    
    

Endpoint

Updated

• Slack added to the Not scanned list under IM clients
  • KB-000033860 Sophos Endpoint: Known limitations with data control
    
    

Sophos Secure Workspace

• New article describing an issue where adding a OneDrive account does not work within Sophos Secure Workspace for iOS
  • KB-000043943 Sophos Secure Workspace for iOS: Unable to link OneDrive account