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Failed to Install SUM

Sir Christian,

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Domain Controller : Windows server 2012 Rs | user :SophosManagement | user: SophosUpdateMgr


Installing SEC 5.5 in Windows 10 fresh install
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SQL service and Database working fine


Currently I'am getting this log error


Property(S): MsiLogFileLocation = C:\ProgramData\Sophos\Management Installer\Sophos_SummsiAdmin 7-8-2017 10_36_07 AM.log
Property(S): InstallShieldTempProp = 0
MSI (s) (00:9C) [10:36:08:254]: Note: 1: 1708
MSI (s) (00:9C) [10:36:08:254]: Product: Sophos Update Manager -- Installation operation failed.

MSI (s) (00:9C) [10:36:08:254]: Windows Installer installed the product. Product Name: Sophos Update Manager. Product Version: 1.6.1.124. Product Language: 1033. Manufacturer: Sophos Limited. Installation success or error status: 1603.

MSI (s) (00:9C) [10:36:08:265]: Deferring clean up of packages/files, if any exist
MSI (s) (00:9C) [10:36:08:265]: MainEngineThread is returning 1603
MSI (s) (00:E8) [10:36:08:266]: No System Restore sequence number for this installation.
=== Logging stopped: 7/8/2017 10:36:08 ===
MSI (s) (00:E8) [10:36:08:271]: User policy value 'DisableRollback' is 0
MSI (s) (00:E8) [10:36:08:271]: Machine policy value 'DisableRollback' is 0
MSI (s) (00:E8) [10:36:08:271]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (00:E8) [10:36:08:271]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (00:E8) [10:36:08:271]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (00:E8) [10:36:08:272]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (E8:6C) [10:36:08:273]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (E8:6C) [10:36:08:273]: MainEngineThread is returning 1603
=== Verbose logging stopped: 7/8/2017 10:36:08 ===


Hoping that you can help me regarding this matter

Best regards,
Owen

 



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  • Hello Owen,

    [I'm not a Sir, not yet :)]
    while MSI logs have an error summary at the end this is not the place where the error occurred. Please search the log for occurrences of Return value 3, the actual error is mentioned in one or more of the preceding lines. Or perhaps post the complete log, it shouldn't be too large.

    Christian

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  • Hello Owen,

    [I'm not a Sir, not yet :)]
    while MSI logs have an error summary at the end this is not the place where the error occurred. Please search the log for occurrences of Return value 3, the actual error is mentioned in one or more of the preceding lines. Or perhaps post the complete log, it shouldn't be too large.

    Christian

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