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Remote Update Manager

SW Ong

Hi, i had deploy a remote update manager to another server, when i click, update now in enterprise console, its state there software delivery failed. View update details its state unable to write the updates to the destination however all the security parameter had configure correctly in destination folder which i can create new file inside destination.  And when i go to remote update manager server using the log viewer to view whats actually going wrong, its state error : 12-May-17 3:02:36 PM Error Generation of share for product release 'Windows Endpoint Security and Control' version 'RECOMMENDED' failed to initialize.

 

Any advise?

 

Thanks



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  • 0

    Hello SW Ong,

    I can't say if the verbose SUMTrace log has some information on why it failed to initialize. Could you please check the SUMTrace logs in %ProgramData%\Sophos\Update Manager\Logs\?
    all the security parameter had configure correctly
    Did you add a custom share in addition to the default \\RemoteSUM\SophosUpdate\? Otherwise you don't need to (actually can't) configure security.

    Christian

  • 0 in reply to QC

    2017-05-15 11:18:34 : Mon May 15 11:18:34 2017 - No action
    2017-05-15 11:18:34 : Mon May 15 11:18:34 2017 - No action
    2017-05-15 11:18:36 : Mon May 15 11:18:36 2017 - No action
    2017-05-15 11:18:48 : Cmd-Sock-764 >> Reset ActionDecodeEverything-Sub0
    2017-05-15 11:18:48 : Cmd-Sock-764 << [R0000] Reset complete.
    2017-05-15 11:18:48 : Cmd-Sock-764 <<
    2017-05-15 11:18:48 : Cmd-Sock-764 >> Reset ActionGatherCurrencyData-Sub0
    2017-05-15 11:18:48 : Cmd-Sock-764 << [R0000] Reset complete.
    2017-05-15 11:18:48 : Cmd-Sock-764 <<
    2017-05-15 11:18:48 : Cmd-Sock-764 >> Reset ActionGenerateCid-Sub0
    2017-05-15 11:18:48 : Cmd-Sock-764 << [R0000] Reset complete.
    2017-05-15 11:18:48 : Cmd-Sock-764 <<
    2017-05-15 11:18:48 : Cmd-Sock-764 >> Reset ActionDeployCids-Sub0-0
    2017-05-15 11:18:48 : Cmd-Sock-764 << [R0000] Reset complete.
    2017-05-15 11:18:48 : Cmd-Sock-764 <<
    2017-05-15 11:18:48 : Cmd-Sock-764 >> Reset ActionDecodeEverything-Sub1
    2017-05-15 11:18:48 : Cmd-Sock-764 << [R4000] Could not find object named ActionDecodeEverything-Sub1
    2017-05-15 11:18:48 : Cmd-Sock-764 <<
    2017-05-15 11:18:48 : Cmd-Sock-764 >> Reset ActionGatherCurrencyData-Sub1
    2017-05-15 11:18:48 : Cmd-Sock-764 << [R0000] Reset complete.
    2017-05-15 11:18:48 : Cmd-Sock-764 <<
    2017-05-15 11:18:48 : Cmd-Sock-764 >> Reset ActionGenerateCid-Sub1
    2017-05-15 11:18:48 : Cmd-Sock-764 << [R4000] Could not find object named ActionGenerateCid-Sub1
    2017-05-15 11:18:48 : Cmd-Sock-764 <<
    2017-05-15 11:18:48 : Cmd-Sock-764 >> Reset ActionDecodeEverything-Sub2
    2017-05-15 11:18:48 : Cmd-Sock-764 << [R4000] Could not find object named ActionDecodeEverything-Sub2
    2017-05-15 11:18:48 : Cmd-Sock-764 <<
    2017-05-15 11:18:48 : Cmd-Sock-764 >> Reset ActionGatherCurrencyData-Sub2
    2017-05-15 11:18:48 : Cmd-Sock-764 << [R0000] Reset complete.
    2017-05-15 11:18:48 : Cmd-Sock-764 <<
    2017-05-15 11:18:48 : Cmd-Sock-764 >> Reset ActionGenerateCid-Sub2
    2017-05-15 11:18:48 : Cmd-Sock-764 << [R4000] Could not find object named ActionGenerateCid-Sub2
    2017-05-15 11:18:48 : Cmd-Sock-764 <<
    2017-05-15 11:18:48 : Cmd-Sock-764 >> Reset ActionDecodeEverything-Sub3
    2017-05-15 11:18:48 : Cmd-Sock-764 << [R4000] Could not find object named ActionDecodeEverything-Sub3
    2017-05-15 11:18:48 : Cmd-Sock-764 <<
    2017-05-15 11:18:48 : Cmd-Sock-764 >> Reset ActionGatherCurrencyData-Sub3
    2017-05-15 11:18:48 : Cmd-Sock-764 << [R4000] Could not find object named ActionGatherCurrencyData-Sub3
    2017-05-15 11:18:48 : Cmd-Sock-764 <<
    2017-05-15 11:18:48 : Cmd-Sock-764 >> Reset ActionGenerateCid-Sub3
    2017-05-15 11:18:48 : Cmd-Sock-764 << [R4000] Could not find object named ActionGenerateCid-Sub3
    2017-05-15 11:18:48 : Cmd-Sock-764 <<
    2017-05-15 11:18:48 : Cmd-Sock-764 >> ForceDispatcher DispatcherPrograms
    2017-05-15 11:18:48 : Cmd-ALL << [I101D][DispatcherPrograms-2017-05-15T03-18-48-26][2] Events of dispatcher with ID 'DispatcherPrograms-2017-05-15T03-18-48-26' triggered by user. It will run 2 events.
    2017-05-15 11:18:48 : Cmd-Sock-764 << [R0000] Forced Dispatcher named DispatcherPrograms...
    2017-05-15 11:18:48 : Cmd-Sock-764 <<
    2017-05-15 11:18:48 : Cmd-ALL << [I1021][ActionUpdateMetadata][DispatcherPrograms-2017-05-15T03-18-48-26] Action 'ActionUpdateMetadata' with caller 'DispatcherPrograms-2017-05-15T03-18-48-26' started...
    2017-05-15 11:18:49 : CheckCustomerFileTimestamps: Starting timestamp check for remote customer file
    2017-05-15 11:18:49 : CheckCustomerFileTimestamps: Finished timestamp check.
    2017-05-15 11:18:49 : LoadCatalog: Comparing timestamps for sdds.def_retired
    2017-05-15 11:18:49 : LoadCatalog: Successfully compared timestamps local: 2014-07-18T15:06:02 to remote: 2014-07-18T15:06:02
    2017-05-15 11:18:49 : LoadCatalog: Comparing timestamps for sdds.SUM2016-4.2
    2017-05-15 11:18:49 : LoadCatalog: Successfully compared timestamps local: 2016-08-04T07:35:23 to remote: 2016-08-04T07:35:23
    2017-05-15 11:18:49 : LoadCatalog: Comparing timestamps for sdds.fw_osx_epa_MAC2017-2.1
    2017-05-15 11:18:49 : LoadCatalog: Successfully compared timestamps local: 2017-02-28T10:44:58 to remote: 2017-02-28T10:44:58
    2017-05-15 11:18:49 : LoadCatalog: Comparing timestamps for sdds.eps_WIN2017-3.2
    2017-05-15 11:18:49 : LoadCatalog: Successfully compared timestamps local: 2017-03-13T11:45:35 to remote: 2017-03-13T11:45:35
    2017-05-15 11:18:50 : <Info> WarehouseStatusOperation was successful.
    2017-05-15 11:18:50 : Cmd-ALL << [I000F][0][<signatures><contents>1e35bb4c7ae1e0e004b3bc1301dd00a1:0f9bbc6a4b2bd99e87eca22c422b8c50</contents><dictionary>b3939b88bbfffe7f9c079e16be884904</dictionary><published_time>2017-03-13T11:45:35</published_time></signatures>][Endpoint Protection Standard][] Successfully checked warehouse status.
    2017-05-15 11:18:50 : Cmd-ALL << [I0009][ActionUpdateMetadata][DispatcherPrograms-2017-05-15T03-18-48-26] Action 'ActionUpdateMetadata' with caller 'DispatcherPrograms-2017-05-15T03-18-48-26' succeeded!
    2017-05-15 11:18:50 : Cmd-ALL << [S0012][DispatcherPrograms-2017-05-15T03-18-48-26] Event with dispatcher ID 'DispatcherPrograms-2017-05-15T03-18-48-26' completed successfully.
    2017-05-15 11:18:50 : Cmd-ALL << [I1021][ActionUpdateLogViewerDictionaries][DispatcherPrograms-2017-05-15T03-18-48-26] Action 'ActionUpdateLogViewerDictionaries' with caller 'DispatcherPrograms-2017-05-15T03-18-48-26' started...
    2017-05-15 11:18:50 : CheckCustomerFileTimestamps: Starting timestamp check for remote customer file
    2017-05-15 11:18:50 : CheckCustomerFileTimestamps: Finished timestamp check.
    2017-05-15 11:18:50 : LoadCatalog: Comparing timestamps for sdds.def_retired
    2017-05-15 11:18:50 : LoadCatalog: Successfully compared timestamps local: 2014-07-18T15:06:02 to remote: 2014-07-18T15:06:02
    2017-05-15 11:18:50 : LoadCatalog: Comparing timestamps for sdds.SUM2016-4.2
    2017-05-15 11:18:50 : LoadCatalog: Successfully compared timestamps local: 2016-08-04T07:35:23 to remote: 2016-08-04T07:35:23
    2017-05-15 11:18:50 : LoadCatalog: Comparing timestamps for sdds.fw_osx_epa_MAC2017-2.1
    2017-05-15 11:18:50 : LoadCatalog: Successfully compared timestamps local: 2017-02-28T10:44:58 to remote: 2017-02-28T10:44:58
    2017-05-15 11:18:50 : LoadCatalog: Comparing timestamps for sdds.eps_WIN2017-3.2
    2017-05-15 11:18:50 : LoadCatalog: Successfully compared timestamps local: 2017-03-13T11:45:35 to remote: 2017-03-13T11:45:35
    2017-05-15 11:18:50 : Cmd-Sock-764 >> DeleteObject WHStatusAction-0
    2017-05-15 11:18:50 : Cmd-Sock-764 << [R4000] Could not find object named WHStatusAction-0
    2017-05-15 11:18:50 : Cmd-Sock-764 <<
    2017-05-15 11:18:50 : Cmd-Sock-764 >> DeleteObject WHStatusEvent-0
    2017-05-15 11:18:50 : Cmd-Sock-764 << [R4000] Could not find object named WHStatusEvent-0
    2017-05-15 11:18:50 : Cmd-Sock-764 <<
    2017-05-15 11:18:50 : Cmd-Sock-764 >> SaveConfig specialactions.xml specialactions
    2017-05-15 11:18:50 : Cmd-Sock-764 << [R0000] Written 0 objects to file ./specialactions.xml
    2017-05-15 11:18:50 : Cmd-Sock-764 <<
    2017-05-15 11:18:50 : Cmd-Sock-764 >> DumpConfigXML default
    2017-05-15 11:18:50 : Cmd-Sock-764 << [R0000][<?xml version="1.0" encoding="utf-8" ?><Config><Action><ID>ActionDecodeEverything-SDDM</ID><Operation>Decode</Operation><Payload>Payload-SDDM</Payload><BaseDecodePath>./Decoded-SDDM</BaseDecodePath></Action><Action><ID>ActionDecodeEverything-Sub0</ID><Operation>Decode</Operation><Payload>Payload-Sub0</Payload><BaseDecodePath>./Decoded-Sub0</BaseDecodePath></Action><Action><ID>ActionDeployCids-Sub0-0</ID><Operation>CIDDeploy</Operation><Library>CIDGen.dll</Library><Dependency>ActionGenerateCid-Sub0</Dependency><CIDGenAction>ActionGenerateCid-Sub0</CIDGenAction><NewCidDir>C:\ProgramData\Sophos\Update Manager\Update Manager\CIDs\S000</NewCidDir><Username></Username><Password obfuscated="true"></Password><Security>Sizes</Security><MakeBootable></MakeBootable></Action><Action><ID>ActionGatherCurrencyData-SDDM</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-SDDM</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionGatherCurrencyData-Sub0</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-Sub0</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionGatherCurrencyData-Sub1</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-Sub1</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionGatherCurrencyData-Sub2</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-Sub2</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionGenerateCid-Sub0</ID><Operation>CIDGenerate</Operation><Library>CIDGen.dll</Library><Dependency>ActionDecodeEverything-Sub0</Dependency><DecodeAction>ActionDecodeEverything-Sub0</DecodeAction><Payload>Payload-Sub0</Payload></Action><Action><ID>ActionSelfUpdate-SDDM</ID><Operation>SelfUpdate</Operation><Dependency>ActionDecodeEverything-SDDM</Dependency><DecodeAction>ActionDecodeEverything-SDDM</DecodeAction><Payload>Payload-SDDM</Payload></Action><Action><ID>ActionSyncPrograms</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription></Action><Action><ID>ActionSyncSupplements</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription><SupplementsOnly></SupplementsOnly></Action><Action><ID>ActionUpdateLogViewerDictionaries</ID><CorrelationId>0</CorrelationId><Operation>UpdateLogViewerDictionary</Operation><Uri>SOPHOS</Uri><TopLevelCatalogue>sdds.local</TopLevelCatalogue><User>DNA5LR4QHL</User><Password obfuscated="true">BwjIdykeUBtiSq44DSH4lG6iRmPSUh72UWQ=</Password></Action><Action><ID>ActionUpdateMetadata</ID><CorrelationId>0</CorrelationId><Operation>WarehouseStatus</Operation><Uri>SOPHOS</Uri><TopLevelCatalogue>sdds.local</TopLevelCatalogue><User>DNA5LR4QHL</User><Password obfuscated="true">BwjIdykeUBtiSq44DSH4lG6iRmPSUh72UWQ=</Password></Action><Dispatcher><ID>DispatcherPrograms</ID><Type>Programs</Type><Schedule>SchedulePrograms</Schedule><Event>EventUpdateMetadata</Event><Event>EventPrograms</Event></Dispatcher><Dispatcher><ID>DispatcherSupplements</ID><Type>Supplements</Type><Schedule>ScheduleSupplements</Schedule><Event>EventSupplements</Event></Dispatcher><Event><ID>EventPrograms</ID><Action>ActionUpdateLogViewerDictionaries</Action><Action>ActionSyncPrograms</Action><Action>ActionGatherCurrencyData-Sub0</Action><Action>ActionDecodeEverything-Sub0</Action><Action>ActionGenerateCid-Sub0</Action><Action>ActionDeployCids-Sub0-0</Action><Action>ActionGatherCurrencyData-Sub1</Action><Action>ActionGatherCurrencyData-Sub2</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action><Action>ActionSelfUpdate-SDDM</Action></Event><Event><ID>EventSupplements</ID><Action>ActionSyncSupplements</Action><Action>ActionGatherCurrencyData-Sub0</Action><Action>ActionDecodeEverything-Sub0</Action><Action>ActionGenerateCid-Sub0</Action><Action>ActionDeployCids-Sub0-0</Action><Action>ActionGatherCurrencyData-Sub1</Action><Action>ActionGatherCurrencyData-Sub2</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action></Event><Event><ID>EventUpdateMetadata</ID><Action>ActionUpdateMetadata</Action></Event><LogSettings><ID>LangIndLog</ID><MaxAge>20</MaxAge><MaxSize>500</MaxSize></LogSettings><Payload><ID>Payload-SDDM</ID><Warehouse>sdds.local</Warehouse><RigidName>A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1</RigidName><Version>RECOMMENDED</Version><BaseVersion>1</BaseVersion></Payload><Payload><ID>Payload-Sub0</ID><Warehouse>sdds.local</Warehouse><RigidName>F26F7EC0-1302-4DA7-8B6B-A5383051D41A</RigidName><Version>RECOMMENDED</Version><BaseVersion>10</BaseVersion></Payload><Payload><ID>Payload-Sub1</ID><Warehouse>sdds.local</Warehouse><RigidName>7D48A012-0C64-4F21-BA27-A9CEDF442749</RigidName><Version>0.0.0</Version><BaseVersion></BaseVersion></Payload><Payload><ID>Payload-Sub2</ID><Warehouse>sdds.local</Warehouse><RigidName>2DE69C24-D975-47b2-8D2F-6BEA861A9C75</RigidName><Version>RECOMMENDED</Version><BaseVersion>3</BaseVersion></Payload><Schedule><ID>SchedulePrograms</ID><TimeBlock>TimeBlock-Programs-0</TimeBlock></Schedule><Schedule><ID>ScheduleSupplements</ID><TimeBlock>TimeBlock-Supplements-0</TimeBlock></Schedule><Subscription><ID>SubscriptionGlobal</ID><UpdateSource>UpdateSource0</UpdateSource><Payload>Payload-Sub0</Payload><Payload>Payload-Sub1</Payload><Payload>Payload-Sub2</Payload><Payload>Payload-SDDM</Payload></Subscription><TimeBlock><ID>TimeBlock-Programs-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>0:10</Interval></TimeBlock><TimeBlock><ID>TimeBlock-Supplements-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>0:05</Interval></TimeBlock><UpdateSource><ID>UpdateSource0</ID><Path>SOPHOS</Path><UserName>DNA5LR4QHL</UserName><Password obfuscated="true">BwjIdykeUBtiSq44DSH4lG6iRmPSUh72UWQ=</Password><Ordinal>0</Ordinal></UpdateSource></Config>] Dumped 29 objects.
    2017-05-15 11:18:50 : Cmd-Sock-764 <<
    2017-05-15 11:18:50 : Cmd-Sock-764 >> DumpDefaultTargetSite
    2017-05-15 11:18:50 : Cmd-Sock-764 << [R0000][C:\ProgramData\Sophos\Update Manager\Update Manager\][\\PMS0010\SophosUpdate][PMB\cheongwk][BwgqxgHO8czTzwMyDhu7BkIaW3Fr1wBrHmg=] Local path: C:\ProgramData\Sophos\Update Manager\Update Manager\ Remote path: \\PMS0010\SophosUpdate Username: PMB\cheongwk Obfuscated password: BwgqxgHO8czTzwMyDhu7BkIaW3Fr1wBrHmg=
    2017-05-15 11:18:50 : Cmd-Sock-764 <<
    2017-05-15 11:18:50 : Cmd-ALL << [I001F][0] Successfully updated the log viewer dictionary.
    2017-05-15 11:18:50 : Cmd-ALL << [I0009][ActionUpdateLogViewerDictionaries][DispatcherPrograms-2017-05-15T03-18-48-26] Action 'ActionUpdateLogViewerDictionaries' with caller 'DispatcherPrograms-2017-05-15T03-18-48-26' succeeded!
    2017-05-15 11:18:50 : Cmd-ALL << [I1021][ActionSyncPrograms][DispatcherPrograms-2017-05-15T03-18-48-26] Action 'ActionSyncPrograms' with caller 'DispatcherPrograms-2017-05-15T03-18-48-26' started...
    2017-05-15 11:18:50 : <Info> License state is initialised to: 0
    2017-05-15 11:18:50 : <Info> Modifying file according to license state 0
    2017-05-15 11:18:50 : <Info> Downloading and processing customer file data...
    2017-05-15 11:18:50 : <Info> Attempting to read local customer file: catalogue/sumcf.dat
    2017-05-15 11:18:50 : <Info> Downloading remote customer file.
    2017-05-15 11:18:51 : <Info> Successfully downloaded remote customer file content from SOPHOS
    2017-05-15 11:18:51 : <Info> Modifying file according to license state 0
    2017-05-15 11:18:51 : <Info> Loading warehouses...
    2017-05-15 11:18:52 : <Info> Adding packages to sync...
    2017-05-15 11:18:52 : <Info> Finding dependencies...
    2017-05-15 11:18:52 : <Info> Syncing packages...
    2017-05-15 11:18:52 : SyncOperationWarehouseData: Comparing local timestamp 2017-03-13T11:45:35 to remote 2017-03-13T11:45:35
    2017-05-15 11:18:52 : SyncOperationWarehouseData: Comparing local timestamp 2016-08-04T07:35:23 to remote 2016-08-04T07:35:23
    2017-05-15 11:18:52 : SyncOperationWarehouseData: Comparing local timestamp 2017-05-09T10:21:08 to remote 2017-05-09T10:21:08
    2017-05-15 11:18:52 : SyncOperationWarehouseData: Comparing local timestamp 2017-05-14T22:32:58 to remote 2017-05-14T22:32:58
    2017-05-15 11:18:52 : Cmd-ALL << [I0011][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][66.1][RECOMMENDED][SOPHOS] The synchronisation of payload 'A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1' was successful and NULL. Version synchronised: 66.1
    2017-05-15 11:18:52 : Cmd-ALL << [I0011][F26F7EC0-1302-4DA7-8B6B-A5383051D41A][744.3][RECOMMENDED][SOPHOS] The synchronisation of payload 'F26F7EC0-1302-4DA7-8B6B-A5383051D41A' was successful and NULL. Version synchronised: 744.3
    2017-05-15 11:18:52 : Cmd-ALL << [I0011][7D48A012-0C64-4F21-BA27-A9CEDF442749][2.1506][0.0.0][SOPHOS] The synchronisation of payload '7D48A012-0C64-4F21-BA27-A9CEDF442749' was successful and NULL. Version synchronised: 2.1506
    2017-05-15 11:18:52 : Cmd-ALL << [I0011][2DE69C24-D975-47b2-8D2F-6BEA861A9C75][20.1][RECOMMENDED][SOPHOS] The synchronisation of payload '2DE69C24-D975-47b2-8D2F-6BEA861A9C75' was successful and NULL. Version synchronised: 20.1
    2017-05-15 11:18:52 : Cmd-ALL << [I0002] The synchronise operation was successful.
    2017-05-15 11:18:52 : Cmd-ALL << [I0009][ActionSyncPrograms][DispatcherPrograms-2017-05-15T03-18-48-26] Action 'ActionSyncPrograms' with caller 'DispatcherPrograms-2017-05-15T03-18-48-26' succeeded!
    2017-05-15 11:18:52 : Cmd-ALL << [I1021][ActionGatherCurrencyData-Sub0][DispatcherPrograms-2017-05-15T03-18-48-26] Action 'ActionGatherCurrencyData-Sub0' with caller 'DispatcherPrograms-2017-05-15T03-18-48-26' started...
    2017-05-15 11:18:52 : GatherCurrencyData: Considering payload Payload-Sub0...
    2017-05-15 11:18:52 : GatherCurrencyData: No payload version information found, proceeding.
    2017-05-15 11:18:52 : GatherCurrencyData: Obtaining currency data...
    2017-05-15 11:18:52 : GatherCurrencyData: ReleaseHasRole(EPS) threw an exception, returning false. Details: Attribute not found.
    2017-05-15 11:18:52 : GatherCurrencyData: No relevant attributes found for this payload.
    2017-05-15 11:18:52 : Cmd-ALL << [I0009][ActionGatherCurrencyData-Sub0][DispatcherPrograms-2017-05-15T03-18-48-26] Action 'ActionGatherCurrencyData-Sub0' with caller 'DispatcherPrograms-2017-05-15T03-18-48-26' succeeded!
    2017-05-15 11:18:52 : Cmd-ALL << [I1021][ActionDecodeEverything-Sub0][DispatcherPrograms-2017-05-15T03-18-48-26] Action 'ActionDecodeEverything-Sub0' with caller 'DispatcherPrograms-2017-05-15T03-18-48-26' started...
    2017-05-15 11:18:52 : Creating file package source...
    2017-05-15 11:18:52 : Decoding the product to C:\ProgramData\Sophos\Update Manager\Working\.\Decoded-Sub0\F26F7EC0-1302-4DA7-8B6B-A5383051D41A
    2017-05-15 11:18:52 : Decoding complete.
    2017-05-15 11:18:52 : Cmd-ALL << [S0003][C:\ProgramData\Sophos\Update Manager\Working\.\Decoded-Sub0\F26F7EC0-1302-4DA7-8B6B-A5383051D41A][SAVSCFXP][F26F7EC0-1302-4DA7-8B6B-A5383051D41A][RECOMMENDED] The decode operation was successful (and non-NULL).
    2017-05-15 11:18:52 : Cmd-ALL << [S0004][C:\ProgramData\Sophos\Update Manager\Working\.\Decoded-Sub0] The decode operation was successful.
    2017-05-15 11:18:52 : Cmd-ALL << [I0009][ActionDecodeEverything-Sub0][DispatcherPrograms-2017-05-15T03-18-48-26] Action 'ActionDecodeEverything-Sub0' with caller 'DispatcherPrograms-2017-05-15T03-18-48-26' succeeded!
    2017-05-15 11:18:52 : Cmd-ALL << [I1021][ActionGenerateCid-Sub0][DispatcherPrograms-2017-05-15T03-18-48-26] Action 'ActionGenerateCid-Sub0' with caller 'DispatcherPrograms-2017-05-15T03-18-48-26' started...
    2017-05-15 11:18:52 : <Info> Generating CID in C:\ProgramData\Sophos\Update Manager\Working\.\Decoded-Sub0\F26F7EC0-1302-4DA7-8B6B-A5383051D41A
    2017-05-15 11:18:52 : CIDGenerate: Marker file not needed, attempting to remove
    2017-05-15 11:18:52 : <Info> ScanDir source: C:\ProgramData\Sophos\Update Manager\Working\.\Decoded-Sub0\F26F7EC0-1302-4DA7-8B6B-A5383051D41A
    2017-05-15 11:18:52 : <Info> ScanDir target: \
    2017-05-15 11:18:52 : ScanDir threw boost::filesystem::directory_iterator::construct: The system cannot find the path specified: "\\?\C:\ProgramData\Sophos\Update Manager\Working\Decoded-Sub0\F26F7EC0-1302-4DA7-8B6B-A5383051D41A"
    2017-05-15 11:18:52 : <ERROR> Initialisation call returned error 3
    2017-05-15 11:18:52 : Cmd-ALL << [E400A][F26F7EC0-1302-4DA7-8B6B-A5383051D41A][RECOMMENDED] Generation of CID from package 'F26F7EC0-1302-4DA7-8B6B-A5383051D41A' with requested version 'RECOMMENDED' failed to initialise.
    2017-05-15 11:18:52 : Cmd-ALL << [E400D][ActionGenerateCid-Sub0][DispatcherPrograms-2017-05-15T03-18-48-26] Action 'ActionGenerateCid-Sub0' with caller 'DispatcherPrograms-2017-05-15T03-18-48-26' failed!
    2017-05-15 11:18:52 : Cmd-ALL << [I1021][ActionDeployCids-Sub0-0][DispatcherPrograms-2017-05-15T03-18-48-26] Action 'ActionDeployCids-Sub0-0' with caller 'DispatcherPrograms-2017-05-15T03-18-48-26' started...
    2017-05-15 11:18:52 : Cmd-ALL << [I1017][ActionDeployCids-Sub0-0][DispatcherPrograms-2017-05-15T03-18-48-26] Action 'ActionDeployCids-Sub0-0' with caller 'DispatcherPrograms-2017-05-15T03-18-48-26' could not execute.
    2017-05-15 11:18:52 : Cmd-ALL << [I1021][ActionGatherCurrencyData-Sub1][DispatcherPrograms-2017-05-15T03-18-48-26] Action 'ActionGatherCurrencyData-Sub1' with caller 'DispatcherPrograms-2017-05-15T03-18-48-26' started...
    2017-05-15 11:18:52 : GatherCurrencyData: Considering payload Payload-Sub1...
    2017-05-15 11:18:52 : GatherCurrencyData: No payload version information found, proceeding.
    2017-05-15 11:18:52 : GatherCurrencyData: Obtaining currency data...
    2017-05-15 11:18:52 : GatherCurrencyData: ReleaseHasRole(EPS) threw an exception, returning false. Details: Attribute not found.
    2017-05-15 11:18:52 : GatherCurrencyData: No relevant attributes found for this payload.
    2017-05-15 11:18:52 : Cmd-ALL << [I0009][ActionGatherCurrencyData-Sub1][DispatcherPrograms-2017-05-15T03-18-48-26] Action 'ActionGatherCurrencyData-Sub1' with caller 'DispatcherPrograms-2017-05-15T03-18-48-26' succeeded!
    2017-05-15 11:18:52 : Cmd-ALL << [I1021][ActionGatherCurrencyData-Sub2][DispatcherPrograms-2017-05-15T03-18-48-26] Action 'ActionGatherCurrencyData-Sub2' with caller 'DispatcherPrograms-2017-05-15T03-18-48-26' started...
    2017-05-15 11:18:52 : GatherCurrencyData: Considering payload Payload-Sub2...
    2017-05-15 11:18:52 : GatherCurrencyData: No payload version information found, proceeding.
    2017-05-15 11:18:52 : GatherCurrencyData: Obtaining currency data...
    2017-05-15 11:18:52 : GatherCurrencyData: ReleaseHasRole(EPS) threw an exception, returning false. Details: Attribute not found.
    2017-05-15 11:18:52 : GatherCurrencyData: No relevant attributes found for this payload.
    2017-05-15 11:18:52 : Cmd-ALL << [I0009][ActionGatherCurrencyData-Sub2][DispatcherPrograms-2017-05-15T03-18-48-26] Action 'ActionGatherCurrencyData-Sub2' with caller 'DispatcherPrograms-2017-05-15T03-18-48-26' succeeded!
    2017-05-15 11:18:52 : Cmd-ALL << [I1021][ActionGatherCurrencyData-SDDM][DispatcherPrograms-2017-05-15T03-18-48-26] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherPrograms-2017-05-15T03-18-48-26' started...
    2017-05-15 11:18:52 : GatherCurrencyData: Considering payload Payload-SDDM...
    2017-05-15 11:18:52 : GatherCurrencyData: Payload version information has changed, proceeding.
    2017-05-15 11:18:52 : GatherCurrencyData: Obtaining currency data...
    2017-05-15 11:18:52 : GatherCurrencyData: ReleaseHasRole(EPS) threw an exception, returning false. Details: Attribute not found.
    2017-05-15 11:18:52 : GatherCurrencyData: No relevant attributes found for this payload.
    2017-05-15 11:18:52 : Cmd-ALL << [I0009][ActionGatherCurrencyData-SDDM][DispatcherPrograms-2017-05-15T03-18-48-26] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherPrograms-2017-05-15T03-18-48-26' succeeded!
    2017-05-15 11:18:52 : Cmd-ALL << [I1021][ActionDecodeEverything-SDDM][DispatcherPrograms-2017-05-15T03-18-48-26] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherPrograms-2017-05-15T03-18-48-26' started...
    2017-05-15 11:18:52 : Cmd-ALL << [S001A][C:\ProgramData\Sophos\Update Manager\Working\.\Decoded-SDDM\A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][sum][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][RECOMMENDED] The decode operation was successful (and NULL).
    2017-05-15 11:18:52 : Cmd-ALL << [S0013][C:\ProgramData\Sophos\Update Manager\Working\.\Decoded-SDDM] The decode operation was successful, and no new data files were decoded.
    2017-05-15 11:18:52 : Cmd-ALL << [I0009][ActionDecodeEverything-SDDM][DispatcherPrograms-2017-05-15T03-18-48-26] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherPrograms-2017-05-15T03-18-48-26' succeeded!
    2017-05-15 11:18:52 : Cmd-ALL << [I1021][ActionSelfUpdate-SDDM][DispatcherPrograms-2017-05-15T03-18-48-26] Action 'ActionSelfUpdate-SDDM' with caller 'DispatcherPrograms-2017-05-15T03-18-48-26' started...
    2017-05-15 11:18:52 : SelfUpdateOperation::Execute has started.
    2017-05-15 11:18:52 : SelfUpdateOperation: No previous self-update to clean up, starting a new one.
    2017-05-15 11:18:52 : SelfUpdateOperation: Evaluating whether SUM needs to self-update...
    2017-05-15 11:18:52 : SelfUpdateOperation: Self update not required, exiting.
    2017-05-15 11:18:52 : Cmd-ALL << [S001C][Payload-SDDM][66.1] Self-update from payload 'Payload-SDDM' with version 66.1 skipped, because the version has not changed.
    2017-05-15 11:18:52 : Cmd-ALL << [I0009][ActionSelfUpdate-SDDM][DispatcherPrograms-2017-05-15T03-18-48-26] Action 'ActionSelfUpdate-SDDM' with caller 'DispatcherPrograms-2017-05-15T03-18-48-26' succeeded!
    2017-05-15 11:18:52 : Cmd-ALL << [E400E][DispatcherPrograms-2017-05-15T03-18-48-26] Event with dispatcher ID 'DispatcherPrograms-2017-05-15T03-18-48-26' failed to execute.
    2017-05-15 11:18:52 : Cmd-ALL << [I1020][DispatcherPrograms-2017-05-15T03-18-48-26] All events with dispatcher ID 'DispatcherPrograms-2017-05-15T03-18-48-26' complete.
    2017-05-15 11:18:52 : Cmd-Sock-764 >> DumpConfigXML default
    2017-05-15 11:18:52 : Cmd-Sock-764 << [R0000][<?xml version="1.0" encoding="utf-8" ?><Config><Action><ID>ActionDecodeEverything-SDDM</ID><Operation>Decode</Operation><Payload>Payload-SDDM</Payload><BaseDecodePath>./Decoded-SDDM</BaseDecodePath></Action><Action><ID>ActionDecodeEverything-Sub0</ID><Operation>Decode</Operation><Payload>Payload-Sub0</Payload><BaseDecodePath>./Decoded-Sub0</BaseDecodePath></Action><Action><ID>ActionDeployCids-Sub0-0</ID><Operation>CIDDeploy</Operation><Library>CIDGen.dll</Library><Dependency>ActionGenerateCid-Sub0</Dependency><CIDGenAction>ActionGenerateCid-Sub0</CIDGenAction><NewCidDir>C:\ProgramData\Sophos\Update Manager\Update Manager\CIDs\S000</NewCidDir><Username></Username><Password obfuscated="true"></Password><Security>Sizes</Security><MakeBootable></MakeBootable></Action><Action><ID>ActionGatherCurrencyData-SDDM</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-SDDM</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionGatherCurrencyData-Sub0</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-Sub0</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionGatherCurrencyData-Sub1</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-Sub1</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionGatherCurrencyData-Sub2</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-Sub2</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionGenerateCid-Sub0</ID><Operation>CIDGenerate</Operation><Library>CIDGen.dll</Library><Dependency>ActionDecodeEverything-Sub0</Dependency><DecodeAction>ActionDecodeEverything-Sub0</DecodeAction><Payload>Payload-Sub0</Payload></Action><Action><ID>ActionSelfUpdate-SDDM</ID><Operation>SelfUpdate</Operation><Dependency>ActionDecodeEverything-SDDM</Dependency><DecodeAction>ActionDecodeEverything-SDDM</DecodeAction><Payload>Payload-SDDM</Payload></Action><Action><ID>ActionSyncPrograms</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription></Action><Action><ID>ActionSyncSupplements</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription><SupplementsOnly></SupplementsOnly></Action><Action><ID>ActionUpdateLogViewerDictionaries</ID><CorrelationId>0</CorrelationId><Operation>UpdateLogViewerDictionary</Operation><Uri>SOPHOS</Uri><TopLevelCatalogue>sdds.local</TopLevelCatalogue><User>DNA5LR4QHL</User><Password obfuscated="true">BwjIdykeUBtiSq44DSH4lG6iRmPSUh72UWQ=</Password></Action><Action><ID>ActionUpdateMetadata</ID><CorrelationId>0</CorrelationId><Operation>WarehouseStatus</Operation><Uri>SOPHOS</Uri><TopLevelCatalogue>sdds.local</TopLevelCatalogue><User>DNA5LR4QHL</User><Password obfuscated="true">BwjIdykeUBtiSq44DSH4lG6iRmPSUh72UWQ=</Password></Action><Dispatcher><ID>DispatcherPrograms</ID><Type>Programs</Type><Schedule>SchedulePrograms</Schedule><Event>EventUpdateMetadata</Event><Event>EventPrograms</Event></Dispatcher><Dispatcher><ID>DispatcherSupplements</ID><Type>Supplements</Type><Schedule>ScheduleSupplements</Schedule><Event>EventSupplements</Event></Dispatcher><Event><ID>EventPrograms</ID><Action>ActionUpdateLogViewerDictionaries</Action><Action>ActionSyncPrograms</Action><Action>ActionGatherCurrencyData-Sub0</Action><Action>ActionDecodeEverything-Sub0</Action><Action>ActionGenerateCid-Sub0</Action><Action>ActionDeployCids-Sub0-0</Action><Action>ActionGatherCurrencyData-Sub1</Action><Action>ActionGatherCurrencyData-Sub2</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action><Action>ActionSelfUpdate-SDDM</Action></Event><Event><ID>EventSupplements</ID><Action>ActionSyncSupplements</Action><Action>ActionGatherCurrencyData-Sub0</Action><Action>ActionDecodeEverything-Sub0</Action><Action>ActionGenerateCid-Sub0</Action><Action>ActionDeployCids-Sub0-0</Action><Action>ActionGatherCurrencyData-Sub1</Action><Action>ActionGatherCurrencyData-Sub2</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action></Event><Event><ID>EventUpdateMetadata</ID><Action>ActionUpdateMetadata</Action></Event><LogSettings><ID>LangIndLog</ID><MaxAge>20</MaxAge><MaxSize>500</MaxSize></LogSettings><Payload><ID>Payload-SDDM</ID><Warehouse>sdds.local</Warehouse><RigidName>A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1</RigidName><Version>RECOMMENDED</Version><BaseVersion>1</BaseVersion></Payload><Payload><ID>Payload-Sub0</ID><Warehouse>sdds.local</Warehouse><RigidName>F26F7EC0-1302-4DA7-8B6B-A5383051D41A</RigidName><Version>RECOMMENDED</Version><BaseVersion>10</BaseVersion></Payload><Payload><ID>Payload-Sub1</ID><Warehouse>sdds.local</Warehouse><RigidName>7D48A012-0C64-4F21-BA27-A9CEDF442749</RigidName><Version>0.0.0</Version><BaseVersion></BaseVersion></Payload><Payload><ID>Payload-Sub2</ID><Warehouse>sdds.local</Warehouse><RigidName>2DE69C24-D975-47b2-8D2F-6BEA861A9C75</RigidName><Version>RECOMMENDED</Version><BaseVersion>3</BaseVersion></Payload><Schedule><ID>SchedulePrograms</ID><TimeBlock>TimeBlock-Programs-0</TimeBlock></Schedule><Schedule><ID>ScheduleSupplements</ID><TimeBlock>TimeBlock-Supplements-0</TimeBlock></Schedule><Subscription><ID>SubscriptionGlobal</ID><UpdateSource>UpdateSource0</UpdateSource><Payload>Payload-Sub0</Payload><Payload>Payload-Sub1</Payload><Payload>Payload-Sub2</Payload><Payload>Payload-SDDM</Payload></Subscription><TimeBlock><ID>TimeBlock-Programs-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>0:10</Interval></TimeBlock><TimeBlock><ID>TimeBlock-Supplements-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>0:05</Interval></TimeBlock><UpdateSource><ID>UpdateSource0</ID><Path>SOPHOS</Path><UserName>DNA5LR4QHL</UserName><Password obfuscated="true">BwjIdykeUBtiSq44DSH4lG6iRmPSUh72UWQ=</Password><Ordinal>0</Ordinal></UpdateSource></Config>] Dumped 29 objects.
    2017-05-15 11:18:52 : Cmd-Sock-764 <<
    2017-05-15 11:18:52 : Cmd-Sock-764 >> DumpDefaultTargetSite
    2017-05-15 11:18:52 : Cmd-Sock-764 << [R0000][C:\ProgramData\Sophos\Update Manager\Update Manager\][\\PMS0010\SophosUpdate][PMB\cheongwk][BwgqxgHO8czTzwMyDhu7BkIaW3Fr1wBrHmg=] Local path: C:\ProgramData\Sophos\Update Manager\Update Manager\ Remote path: \\PMS0010\SophosUpdate Username: PMB\cheongwk Obfuscated password: BwgqxgHO8czTzwMyDhu7BkIaW3Fr1wBrHmg=
    2017-05-15 11:18:52 : Cmd-Sock-764 <<
    2017-05-15 11:19:37 : Mon May 15 11:19:37 2017 - No action
    2017-05-15 11:19:37 : Mon May 15 11:19:37 2017 - No action
    2017-05-15 11:19:39 : Mon May 15 11:19:39 2017 - No action

  • 0 in reply to SW Ong

    Hello SW Ong,

    thanks, that's the one.
    Strange though that it first claims that it has decoded to C:\ProgramData\Sophos\Update Manager\Working\Decoded-Sub0\F26F7EC0-1302-4DA7-8B6B-A5383051D41A and subsequently get as path not found error. Does this folder exist?
    Whether or not, it should do no harm to empty (i.e. remove the contents but leave the folder) \Working\ and \Warehouse\ - this should cause everything to get downloaded and decoded again. Worst thing to happen that the same error occurs.

    Christian

Reply
  • 0 in reply to SW Ong

    Hello SW Ong,

    thanks, that's the one.
    Strange though that it first claims that it has decoded to C:\ProgramData\Sophos\Update Manager\Working\Decoded-Sub0\F26F7EC0-1302-4DA7-8B6B-A5383051D41A and subsequently get as path not found error. Does this folder exist?
    Whether or not, it should do no harm to empty (i.e. remove the contents but leave the folder) \Working\ and \Warehouse\ - this should cause everything to get downloaded and decoded again. Worst thing to happen that the same error occurs.

    Christian

Children
  • 0 in reply to QC

    Hi QC,

     

    was manage to get sophos remote support, it mention one enterprise console cannot exist 2 different sophos license, i guess this is the source of problem that i facing now, now plan to deploy another sophos enterprise console within the network ><

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