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Cannot update Recommended subscription

Enes

Hello


Hello, I have Sophos Enterprise Console version 5.5.0 installed, but could not be updated, the error appears in this form:



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  • 0

    Hello Enes,

    according to the details it did update 26 hour ago. Please check the SUMTrace log - see for example this thread for more information.

    Christian

    • 0 in reply to QC

      The problem is still going on...

      Please help me to resolve the problem...

      • 0 in reply to Enes

        Hello Enes,

        if it's not clear from the other posts: First of all, unless you are already familiar with reading the logs you'll likely miss the actual error. Secondly, this kind of update errors occurs early in the updating cycle.
        Please show a cycle from its start (and ideally upload the log, screenshots can't be searched).

        Christian 

        • +1 in reply to QC

          Thanks for your reply. I fixed the problem in "Default policy" by resetting the same path "\\ ServerSOPHOS \ SophosUpdate" to "secondary server", and  it's working.

          Thank you .

          Enes.

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