Dear
I have problem that one of computer cannot get installing Sophos antivirus for Windows 2000+ , can someone guide me how to fix it ?
I have check the Sophos Anti Virus install log found error the following:
Sophos Anti-Virus Major Install Log_171025_044105.txt
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2017-10-25 05:41:07 ExtractClassicConfig: Action started 2017-10-25 05:41:07 ExtractClassicConfig: Action succeeded 2017-10-25 05:41:07 PreInstallChecks: Action started 2017-10-25 05:41:07 PreInstallChecks: Action succeeded 2017-10-25 05:41:07 SetBootDriverStartupProperty: Action started 2017-10-25 05:41:07 SetBootDriverStartupProperty: Boot driver: not installed. 2017-10-25 05:41:07 SetBootDriverStartupProperty: Action succeeded 2017-10-25 05:41:07 SetClassFilterPresentProperty: Action started 2017-10-25 05:41:07 SetClassFilterPresentProperty: Setting class filter present property to: 1 2017-10-25 05:41:07 SetClassFilterPresentProperty: Action succeeded 2017-10-25 05:41:07 SetDriverProperty: Action started 2017-10-25 05:41:07 SetDriverProperty: PROCESSOR_ARCHITECTURE environment variable is: AMD64 2017-10-25 05:41:07 SetDriverProperty: Action succeeded 2017-10-25 05:41:07 SetProcessorProperties: Action started 2017-10-25 05:41:07 SetProcessorProperties: Action succeeded 2017-10-25 05:41:07 SetRestoreExcludedProcessesProperty: Action started 2017-10-25 05:41:07 SetRestoreExcludedProcessesProperty: SetRestoreExcludedProcessesProperty 2017-10-25 05:41:07 SetRestoreExcludedProcessesProperty: PROCESSOR_ARCHITECTURE environment variable is: AMD64 2017-10-25 05:41:07 SetRestoreExcludedProcessesProperty: Action succeeded 2017-10-25 05:41:14 CheckRegForNullDACLs: Action started 2017-10-25 05:41:14 CheckRegForNullDACLs: Action succeeded 2017-10-25 05:41:14 SetUpdateBegin: Action started 2017-10-25 05:41:14 SetUpdateBegin: Unable to create an instance of ComponentManager - SystemInformation will not be informed of the update (0x80040154) 2017-10-25 05:41:14 SetUpdateBegin: Action succeeded 2017-10-25 05:41:14 CloseSavMainWindow: Action started 2017-10-25 05:41:14 CloseSavMainWindow: CloseSavMainWindow: failed to open Software\Sophos\SAVUI 2 2017-10-25 05:41:14 CloseSavMainWindow: Action succeeded 2017-10-25 05:41:14 DisableServices: Action started 2017-10-25 05:41:14 DisableServices: SetServiceStartMode failed: Unable to get a handle to requested service SAVAdminService, error 1060. 2017-10-25 05:41:14 DisableServices: DisableServices failed to disable SAVAdminService 2017-10-25 05:41:14 DisableServices: Action succeeded 2017-10-25 05:41:14 ForceStopSAVService: Action started 2017-10-25 05:41:14 ForceStopSAVService: ForceStopService: Stopping SAVService 2017-10-25 05:41:14 ForceStopSAVService: ForceStopService: Checking if service is still running 2017-10-25 05:41:14 ForceStopSAVService: ForceStopService: Stopping SAVAdminService 2017-10-25 05:41:14 ForceStopSAVService: ForceStopService: service failed to stop, hr=0x80070424 2017-10-25 05:41:14 ForceStopSAVService: ForceStopService: Terminating the service 2017-10-25 05:41:14 ForceStopSAVService: ForceStopService: Terminate failed, hr=0x80070424 2017-10-25 05:41:14 ForceStopSAVService: ForceStopService: Checking if service is still running 2017-10-25 05:41:14 ForceStopSAVService: ForceStopSAVService: Services have been stopped 2017-10-25 05:41:14 ForceStopSAVService: Action succeeded 2017-10-25 05:41:14 WaitForSAVService: Action started 2017-10-25 05:41:14 WaitForSAVService: WaitForSAVService: Walking system processes... 2017-10-25 05:41:14 WaitForSAVService: WaitForSAVService: Finished walking system processes. 2017-10-25 05:41:14 WaitForSAVService: Action succeeded 2017-10-25 05:41:15 CheckUninstallDrivers: Action started 2017-10-25 05:41:15 CheckUninstallDrivers: IsServiceInstalled: Unable to get a handle to requested service SAVOnAccess control. Returning false. 2017-10-25 05:41:15 CheckUninstallDrivers: IsServiceInstalled: Unable to get a handle to requested service SAVOnAccess filter. Returning false. 2017-10-25 05:41:15 CheckUninstallDrivers: Action succeeded 2017-10-25 05:41:15 RollbackDisableServices: Action started 2017-10-25 05:41:15 RollbackDisableServices: SetServiceStartMode failed: Unable to get a handle to requested service SAVAdminService, error 1060. 2017-10-25 05:41:15 RollbackDisableServices: RollbackDisableServices failed to enable SAVAdminService 2017-10-25 05:41:15 RollbackDisableServices: Action succeeded 2017-10-25 05:41:16 RunErrorScripts: Action started 2017-10-25 05:41:16 RunErrorScripts: Action succeeded 2017-10-25 05:41:16 RestoreMovedFiles: Action started 2017-10-25 05:41:16 RestoreMovedFiles: RestoreMovedFiles(): Unexpected error 0x00000003 when looking for temporary files 2017-10-25 05:41:16 RestoreMovedFiles: Action succeeded 2017-10-25 05:41:16 SetUpdateFailed: Action started 2017-10-25 05:41:16 SetUpdateFailed: Unable to create an instance of ComponentManager - SystemInformation cannot be informed of end of update 2017-10-25 05:41:16 SetUpdateFailed: Action succeeded
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