Hi
i have a problem i tried to install Sophos endpoint protection it failed and now when i try to install i get an error 124 with the error log
01/09/2017,21:56:01,Information,------------------ Beginning installation of Sophos Anti-Virus and AutoUpdate ------------------,
01/09/2017,21:56:01,Information,Setup version 3.3.2.316,
01/09/2017,21:56:01,Information,Command line: c:\users\lmeakin\appdata\local\temp\sophos_bootstrap\setup.exe -server dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com -token ***************** -edxtimestamp 20170901T161818Z,
01/09/2017,21:56:01,Information,Process security set successfully,
01/09/2017,21:56:01,Information,Setup program was run from C:\Users\lmeakin\AppData\Local\Temp\sophos_bootstrap,
01/09/2017,21:56:01,Information,Checking system TMP paths.,
01/09/2017,21:56:01,Information,Checking TMP...,
01/09/2017,21:56:01,Information,Temp path for System found: 'C:\WINDOWS\TEMP'.,
01/09/2017,21:56:01,Information,Sophos Endpoint Defense is not installed,
01/09/2017,21:56:01,Information,Migration: 0,
01/09/2017,21:56:01,Information,Migration ID: ,
01/09/2017,21:56:01,Information,Migration Job: 0,
01/09/2017,21:56:01,Information,SEC initiated: 0,
01/09/2017,21:56:01,Information,SEC-initiated migration: 0,
01/09/2017,21:56:01,Information,Tamper protection is not installed,
01/09/2017,21:56:01,Information,Checking if Sophos Anti-Virus or Sophos AutoUpdate are installed...,
01/09/2017,21:56:01,Information,Sophos Anti-Virus is already installed on your computer.,
01/09/2017,21:56:01,Information,Starting wizard to collect information from user...,
01/09/2017,21:56:10,Information,Checking for internet connectivity...,
01/09/2017,21:56:11,Success,Successfully connected to the URL http://dci.sophosupd.com/.,
01/09/2017,21:56:11,Information,Checking for internet connectivity...,
01/09/2017,21:56:11,Success,Successfully connected to the URL dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com/.../ep.,
01/09/2017,21:56:20,Information,Starting the install sequence.,
01/09/2017,21:56:20,Information,Checking for local third-party software...,
01/09/2017,21:56:20,Information,Sending data back to Sophos...,
01/09/2017,21:56:20,Success,Successfully connected to the URL d1.sophosupd.com/.../x.xml.,
01/09/2017,21:56:20,Information,Done.,
01/09/2017,21:56:20,Information,Installing MSI...,
01/09/2017,21:56:20,Information,Remove old SAV...,
01/09/2017,21:56:20,ERROR,There was an unexpected problem with the installation of Sophos Endpoint Security and Control. Details: OpenServiceW failed: 1060,
01/09/2017,21:56:22,Information,Sending EBS feedback to Sophos...,
01/09/2017,21:56:22,Information,Sending data back to Sophos...,
01/09/2017,21:56:23,Success,Successfully connected to the URL d1.sophosupd.com/.../x.xml.,
01/09/2017,21:56:23,Information,------------------ Found errors during installation: 124 ------------------,
01/09/2017,21:56:23,Information,------------------ Installation program finishing with code 124 ------------------,
I really dont know what to do. i have tried everything i can think of.
Hope someone can help
Thank you
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