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Sophos Update Manager not Connecting to Sophos Enterprise Console

Hi Guys,

 

I have just Deployed a Sophos Update Manager Server on my estate.

 

However, when i look at the Agent Log & SUMServer Log, i get the below. Any ideas on what this could be?

 

Agent Log:

26.07.2017 10:46:09 0844 I SDDMA: Connecting to SDDM...
26.07.2017 10:46:09 0844 I SDDMA: An uninitialized socket was created.
26.07.2017 10:46:10 0844 I SDDMA: Failed to connect to the SUM host: connection was refused
26.07.2017 10:46:10 0844 I SDDMA: The socket 1684 was shut down.
26.07.2017 10:46:10 0844 I SDDMA: The socket 1684 was closed.
26.07.2017 10:46:10 0844 W SDDMA: failed to connect to SDDM: Failed to connect to the SUM host: connection was refused
26.07.2017 10:46:20 0844 I SDDMA: Connecting to SDDM...
26.07.2017 10:46:20 0844 I SDDMA: An uninitialized socket was created.
26.07.2017 10:46:21 0844 I SDDMA: Failed to connect to the SUM host: connection was refused
26.07.2017 10:46:21 0844 I SDDMA: The socket 1684 was shut down.
26.07.2017 10:46:21 0844 I SDDMA: The socket 1684 was closed.
26.07.2017 10:46:21 0844 W SDDMA: failed to connect to SDDM: Failed to connect to the SUM host: connection was refused
26.07.2017 10:46:31 0844 I SDDMA: Connecting to SDDM...
26.07.2017 10:46:31 0844 I SDDMA: An uninitialized socket was created.
26.07.2017 10:46:32 0844 I SDDMA: Failed to connect to the SUM host: connection was refused
26.07.2017 10:46:32 0844 I SDDMA: The socket 1684 was shut down.
26.07.2017 10:46:32 0844 I SDDMA: The socket 1684 was closed.
26.07.2017 10:46:32 0844 W SDDMA: failed to connect to SDDM: Failed to connect to the SUM host: connection was refused
26.07.2017 10:46:42 0844 I SDDMA: Connecting to SDDM...
26.07.2017 10:46:42 0844 I SDDMA: An uninitialized socket was created.
26.07.2017 10:46:43 0844 I SDDMA: Failed to connect to the SUM host: connection was refused
26.07.2017 10:46:43 0844 I SDDMA: The socket 1684 was shut down.
26.07.2017 10:46:43 0844 I SDDMA: The socket 1684 was closed.
26.07.2017 10:46:43 0844 W SDDMA: failed to connect to SDDM: Failed to connect to the SUM host: connection was refused
26.07.2017 10:46:53 0844 I SDDMA: Connecting to SDDM...
26.07.2017 10:46:53 0844 I SDDMA: An uninitialized socket was created.
26.07.2017 10:46:54 0844 I SDDMA: Failed to connect to the SUM host: connection was refused
26.07.2017 10:46:54 0844 I SDDMA: The socket 1684 was shut down.
26.07.2017 10:46:54 0844 I SDDMA: The socket 1684 was closed.
26.07.2017 10:46:54 0844 W SDDMA: failed to connect to SDDM: Failed to connect to the SUM host: connection was refused

 

SUMService Log:

2017-07-26T14:38:44.833Z [ 1992] INFO SDDMLauncher::Start Starting the Update Manager process...
2017-07-26T14:39:44.850Z [ 1992] ERROR SDDMLauncher::CheckProcess The process is no longer active. Status: 3221225785
2017-07-26T14:39:49.850Z [ 1992] INFO SDDMLauncher::Start Starting the Update Manager process...
2017-07-26T14:40:49.864Z [ 1992] ERROR SDDMLauncher::CheckProcess The process is no longer active. Status: 3221225785
2017-07-26T14:40:54.865Z [ 1992] INFO SDDMLauncher::Start Starting the Update Manager process...
2017-07-26T14:41:54.882Z [ 1992] ERROR SDDMLauncher::CheckProcess The process is no longer active. Status: 3221225785
2017-07-26T14:41:59.882Z [ 1992] INFO SDDMLauncher::Start Starting the Update Manager process...
2017-07-26T14:42:59.901Z [ 1992] ERROR SDDMLauncher::CheckProcess The process is no longer active. Status: 3221225785
2017-07-26T14:43:04.902Z [ 1992] INFO SDDMLauncher::Start Starting the Update Manager process...
2017-07-26T14:44:04.917Z [ 1992] ERROR SDDMLauncher::CheckProcess The process is no longer active. Status: 3221225785
2017-07-26T14:44:09.918Z [ 1992] INFO SDDMLauncher::Start Starting the Update Manager process...
2017-07-26T14:45:09.931Z [ 1992] ERROR SDDMLauncher::CheckProcess The process is no longer active. Status: 3221225785
2017-07-26T14:45:14.932Z [ 1992] INFO SDDMLauncher::Start Starting the Update Manager process...
2017-07-26T14:46:14.947Z [ 1992] ERROR SDDMLauncher::CheckProcess The process is no longer active. Status: 3221225785

 

Thanks

Andy



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  • Hello Andy,

    it looks like the SophosUpdateMgr.exe process doesn't start or terminates immediately. Are there no logs in the same directory as SUMService.log? Did you check the Windows Event log?

    Christian

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  • Hello Andy,

    it looks like the SophosUpdateMgr.exe process doesn't start or terminates immediately. Are there no logs in the same directory as SUMService.log? Did you check the Windows Event log?

    Christian

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