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sophos central scheduled scan not reported

StefanoColombo

We have a problem with some servers that do not report back to sophos central the result of centrally scheduled scan

It always shows as it was never run

thanks



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  • 0

    Hello StefanoColombo,

    the Central group (one of the few you are not yet a member of ;) ) might be a better place for this.
    Is it the the scan is definitely run but it's not reported or that you just don't know? And the usual questions: Is the correct policy applied? Have these servers (how many out of how many) something in common? Are some servers never reporting their scans (what's the schedule - day and time) assuming they are run or are the reports randomly missing?

    Christian

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  • 0

    Hello StefanoColombo,

    the Central group (one of the few you are not yet a member of ;) ) might be a better place for this.
    Is it the the scan is definitely run but it's not reported or that you just don't know? And the usual questions: Is the correct policy applied? Have these servers (how many out of how many) something in common? Are some servers never reporting their scans (what's the schedule - day and time) assuming they are run or are the reports randomly missing?

    Christian

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  • 0 in reply to QC

    Hello Christian I'll join that too :-) 

    to answer your questions

    there are 3 servers all of them do not reports to central about schedule scan 

    no report has been reported so far .

    I still have to check on all the server because customer had problems today .

    So the server gets the policy and the scheduled scan starts , I couldn't check today if they correctly finish ..

  • 0 in reply to StefanoColombo

    I would suggest check the SAV.txt (\programdata\sophos\sophos anti-virus\logs\) file to ensure the scan is staring and completing.

    Regards,

    Jak

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