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Autoupdate failing on server

tharun518

 Autoupdate for Sophos is failing on my server with below error. 

 

Product: Sophos Anti-Virus -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action InstallClassFilterAMD64Win7, location: C:\Windows\SysWOW64\, command: "C:\Program Files (x86)\Sophos\Sophos Anti-Virus\NATIVE.EXE" /lhi "C:\ProgramData\Sophos\AutoUpdate\cache\savxp\drivers\sdcfilter\win7_amd64\SDCFILTER.INF" 

 

Performed complete uninstall and reinstall. I tried out steps detailed in this article and still doesn't work 

community.sophos.com/.../316270



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  • 0

    Do you have under:
    C:\windows\inf\

    the setup api logs?

    Can you search in those ( I can't recall which one off the top of my head) for SDCFILTER.INF.  You should be able to see the creation of the sdcfilter.sys file under \windows\system32\drivers from the inf and then the attempt to create the service etc..  Are there any meaningful errors in there that correspond to the install failure of this driver?

    Regards,

    Jak

  • 0 in reply to jak

    Sorry for the delay, I see this in logs. 

    >>> [SetupInstallServicesFromInfSectionEx - DefaultInstall.Services] >>> Section start 2017/07/09 17:23:27.249 cmd: "C:\Program Files (x86)\Sophos\Sophos Anti-Virus\NATIVE.EXE" /lhi "C:\ProgramData\Sophos\AutoUpdate\cache\savxp\drivers\sdcfilter\win7_amd64\SDCFILTER.INF" !!! dvi: Add Service: Failed to create service 'sdcfilter'. !!! dvi: Error 1072: The specified service has been marked for deletion. !!! inf: {Install Inf Section [DefaultInstall.Services] exit(0x00000430)} !!! inf: Error 1072: The specified service has been marked for deletion. !!! dvi: Error while installing services. !!! dvi: Error 1072: The specified service has been marked for deletion. <<< Section end 2017/07/09 17:23:27.264 <<< [Exit status: FAILURE(0x00000430)]

  • +1 in reply to tharun518

    If the service has been marked for deletion you will need to reboot and the next install attempt should succeed or at least not fail for this issue.  

    I would expect that after the reboot.  

    If you look in Regiedit under:

    HKLM\system\currentcontrolset\services\

    sdcfilter will exist before the reboot and should be gone after.

    If not, try:

    sc delete sdcfilter

    Regards,

    Jak

  • 0 in reply to jak

    That did the trick.

    Worked after reboot.

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