Sophos Enterprise Console upgrade help!

Hello Lance,

first of all, is SDE (Encryption) actually installed on some of your endpoints? If so, you have first to uninstall it (which would automatically also decrypt the volumes on your endpoints).
Once all your endpoints are decrypted SEC's Encryption component must be removed (if you no longer have the \sec_51 installation directory or the sec_51_sfx.exe you can download it here).

Christian

Thank you for your reply.

That's a very good question, I had a look at the enterprise console and there doesnt appear to be any clients encrypted! The server was installed way before we took over support so hopefully it's just a setting enabled in the console. Will i need to migrate everything still or should i be able to continue with the upgrade?

Thanks

Lance

Thank you for your reply.

That's a very good question, I had a look at the enterprise console and there doesnt appear to be any clients encrypted! The server was installed way before we took over support so hopefully it's just a setting enabled in the console. Will i need to migrate everything still or should i be able to continue with the upgrade?

Thanks

Lance

Hello Lance,

a setting enabled
it has nothing to do with (inadvertently) enabling or (actually) using Encryption, you have to remove the sub-component as the article says.

Christian

Thanks for your help guys, it's upgraded!