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Upgrade error when updating to Enterprise console 4 on a air gapped network

NLNAV

Hello,

I'm trying to upgrade my enterprise console 3.0 to 4.0 en finally to 4.5. The upgrade of the console succeeded but i receive an error when i want to configure the update manager. The error is: "couldn't create cataloque sdds.local".

The enterprise console is on an air gapped network. I copy the complete library folder from an server connected to the internet to my air gapped server. The sophos service account has full control on the folder where i copy the library.

I have a seperate SQL server which is succesfully upgraded to 4.0.

The server which is connected to the internet is not yet upgraded to 4.0. Can this be the problem? Can i still use the update's on my old (3.0) configuration when i upgrade this server to 4.0?

Are there any idea's what the problem could be when is not the update folder?

Witht best regards,

Peter

:10299


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    Peter,

    the warehouse should be in a stable state means that it should be complete and consistent. As the master server pull the updates from Sophos it updates the Warehouse. If you copy the Warehouse contents while they are being updated it might be that that one or the other item is not as it should be. I say might because I haven't analyzed the process in detail but as this isn't a database I expect that a consistent state is not guaranteed.  

    A closer look at the SUMTraceyyyymmddThhmmss.log should give you some details on the error.

    Christian

    :10747
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  • 0

    Peter,

    the warehouse should be in a stable state means that it should be complete and consistent. As the master server pull the updates from Sophos it updates the Warehouse. If you copy the Warehouse contents while they are being updated it might be that that one or the other item is not as it should be. I say might because I haven't analyzed the process in detail but as this isn't a database I expect that a consistent state is not guaranteed.  

    A closer look at the SUMTraceyyyymmddThhmmss.log should give you some details on the error.

    Christian

    :10747
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