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Upgrade error when updating to Enterprise console 4 on a air gapped network

NLNAV

Hello,

I'm trying to upgrade my enterprise console 3.0 to 4.0 en finally to 4.5. The upgrade of the console succeeded but i receive an error when i want to configure the update manager. The error is: "couldn't create cataloque sdds.local".

The enterprise console is on an air gapped network. I copy the complete library folder from an server connected to the internet to my air gapped server. The sophos service account has full control on the folder where i copy the library.

I have a seperate SQL server which is succesfully upgraded to 4.0.

The server which is connected to the internet is not yet upgraded to 4.0. Can this be the problem? Can i still use the update's on my old (3.0) configuration when i upgrade this server to 4.0?

Are there any idea's what the problem could be when is not the update folder?

Witht best regards,

Peter

:10299


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    Hello Christian,

    The \\server\SophosLibrary (this is the Em library location) is the location in where i paste the old "library" folder and from which EM library retrieves it's updates.

    I assumed that SUM is working in the same way so i copied the "warehouse" in the same location as i copied the updates for the em library.

    I reconfigured the SUM and it looks like the migration succeeded but now i receive an error which states that the "Threat detection data update failed" with en error code: 80040404. and another error: "Software update failed" with an error code: 80040401.

    Any idea? Looked on the site but couldn't find a suitable solution.

    Regards

    :10673
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  • 0

    Hello Christian,

    The \\server\SophosLibrary (this is the Em library location) is the location in where i paste the old "library" folder and from which EM library retrieves it's updates.

    I assumed that SUM is working in the same way so i copied the "warehouse" in the same location as i copied the updates for the em library.

    I reconfigured the SUM and it looks like the migration succeeded but now i receive an error which states that the "Threat detection data update failed" with en error code: 80040404. and another error: "Software update failed" with an error code: 80040401.

    Any idea? Looked on the site but couldn't find a suitable solution.

    Regards

    :10673
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