Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 29 replies
  • Subscribers 1 subscriber
  • Views 22093 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Upgrade error when updating to Enterprise console 4 on a air gapped network

NLNAV

Hello,

I'm trying to upgrade my enterprise console 3.0 to 4.0 en finally to 4.5. The upgrade of the console succeeded but i receive an error when i want to configure the update manager. The error is: "couldn't create cataloque sdds.local".

The enterprise console is on an air gapped network. I copy the complete library folder from an server connected to the internet to my air gapped server. The sophos service account has full control on the folder where i copy the library.

I have a seperate SQL server which is succesfully upgraded to 4.0.

The server which is connected to the internet is not yet upgraded to 4.0. Can this be the problem? Can i still use the update's on my old (3.0) configuration when i upgrade this server to 4.0?

Are there any idea's what the problem could be when is not the update folder?

Witht best regards,

Peter

:10299


This thread was automatically locked due to age.
Parents
  • 0

    Hello,

    I'm still unable to migrate to 4.0.

    I placed the "warehouse" folder in the following shares:

    \\server\SophosUpdate

    \\server\SophosLibrary (this is the Em library location)

    \\server\SophosEM

    Here is the migration report 

    Migration report for EM Library on server 

    Overall statusMigration failed
    EM Library share\\server\SophosEM
    Messaging system addressRouter$server
    Started at2011-03-14T07:43:29.7695233Z
    Ended at2011-03-14T07:48:32.3905185Z
     
    Log
    2011-03-14T07:48:32.3905185Z
    		Error Failed to acquire product information required to migrate the EM Library settings to the update manager.
    2011-03-14T07:43:30.6601825Z
    		Action Received migration data from the endpoint with the messaging system address Router$server.
    2011-03-14T07:43:29.8476513Z
    		Action Sent a request to the endpoint with the messaging system address Router$server to check whether it requires migration from EM Library to Sophos Update Manager.

    Any idea's

    Regards,

    Peter

    :10379
Reply
  • 0

    Hello,

    I'm still unable to migrate to 4.0.

    I placed the "warehouse" folder in the following shares:

    \\server\SophosUpdate

    \\server\SophosLibrary (this is the Em library location)

    \\server\SophosEM

    Here is the migration report 

    Migration report for EM Library on server 

    Overall statusMigration failed
    EM Library share\\server\SophosEM
    Messaging system addressRouter$server
    Started at2011-03-14T07:43:29.7695233Z
    Ended at2011-03-14T07:48:32.3905185Z
     
    Log
    2011-03-14T07:48:32.3905185Z
    		Error Failed to acquire product information required to migrate the EM Library settings to the update manager.
    2011-03-14T07:43:30.6601825Z
    		Action Received migration data from the endpoint with the messaging system address Router$server.
    2011-03-14T07:43:29.8476513Z
    		Action Sent a request to the endpoint with the messaging system address Router$server to check whether it requires migration from EM Library to Sophos Update Manager.

    Any idea's

    Regards,

    Peter

    :10379
Children
No Data
Unfiltered HTML