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Upgrade error when updating to Enterprise console 4 on a air gapped network

NLNAV

Hello,

I'm trying to upgrade my enterprise console 3.0 to 4.0 en finally to 4.5. The upgrade of the console succeeded but i receive an error when i want to configure the update manager. The error is: "couldn't create cataloque sdds.local".

The enterprise console is on an air gapped network. I copy the complete library folder from an server connected to the internet to my air gapped server. The sophos service account has full control on the folder where i copy the library.

I have a seperate SQL server which is succesfully upgraded to 4.0.

The server which is connected to the internet is not yet upgraded to 4.0. Can this be the problem? Can i still use the update's on my old (3.0) configuration when i upgrade this server to 4.0?

Are there any idea's what the problem could be when is not the update folder?

Witht best regards,

Peter

:10299


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    Hello Peter,

    from 4.0 SEC comes with SUM which eventually replaces EM Library. EM Library can still co-exist but SUM expects its download sources in a new format. Initially after the upgrade clients still expect their updates from the \InterChk share which is still managed by EM Library (legacy updating). By changing the policies they are directed to the \SophosUpdate share which is also the location from which a SUM can download the updates.

    While the EM Library on the already upgraded console can update as before SUM requires that the source is at least a 4.0.

    Is it clearer now?

    Christian

    :10301
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  • 0

    Hello Peter,

    from 4.0 SEC comes with SUM which eventually replaces EM Library. EM Library can still co-exist but SUM expects its download sources in a new format. Initially after the upgrade clients still expect their updates from the \InterChk share which is still managed by EM Library (legacy updating). By changing the policies they are directed to the \SophosUpdate share which is also the location from which a SUM can download the updates.

    While the EM Library on the already upgraded console can update as before SUM requires that the source is at least a 4.0.

    Is it clearer now?

    Christian

    :10301
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