Hi, I tred to un-install Sophos Endpoint on a users machine as the sophos central
update was failing. It is the cloud based version. The client un-installed stopped halway
through and I had to end the task, this left sophos in an unusable state. I couldn't re-install
either. I backed up the registry and deleted the sophos entries, upon reboot I stopped the services
and deleted the sophos entries in Program filesx86, Program Files and programdata. I work in I.T
so this one has me stumped. I tried a re-install and it fails with this error;
18/06/2017,10:37:22,Information,------------------ Beginning installation of Sophos Anti-Virus and AutoUpdate ------------------,
18/06/2017,10:37:22,Information,Setup version 3.3.2.222,
18/06/2017,10:37:22,Information,Command line: c:\users\annmarie\appdata\local\temp\sophos_bootstrap\setup.exe -server dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com -token ***************** -edxtimestamp 20170612T165328Z,
18/06/2017,10:37:22,Information,Process security set successfully,
18/06/2017,10:37:22,Information,Setup program was run from C:\Users\annmarie\AppData\Local\Temp\sophos_bootstrap,
18/06/2017,10:37:22,Information,Checking system TMP paths.,
18/06/2017,10:37:22,Information,Checking TMP...,
18/06/2017,10:37:22,Information,Temp path for System found: 'C:\WINDOWS\TEMP'.,
18/06/2017,10:37:22,Information,Sophos Endpoint Defense is not installed,
18/06/2017,10:37:22,Information,Migration: 0,
18/06/2017,10:37:22,Information,Migration ID: ,
18/06/2017,10:37:22,Information,Migration Job: 0,
18/06/2017,10:37:22,Information,SEC initiated: 0,
18/06/2017,10:37:22,Information,SEC-initiated migration: 0,
18/06/2017,10:37:22,Information,Tamper protection is not installed,
18/06/2017,10:37:22,Information,Checking if Sophos Anti-Virus or Sophos AutoUpdate are installed...,
18/06/2017,10:37:22,ERROR,There was an unexpected problem with the installation of Sophos Endpoint Security and Control. Details: Unexpected product state 1 for product with code {E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E},
18/06/2017,10:37:29,Information,------------------ Found errors during installation: 114 ------------------,
18/06/2017,10:37:29,Information,------------------ Installation program finishing with code 114 ------------------,
I have searched the regisrty for this key but it is not there, any help would be appreciated.
Thanks,
Noel.
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