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Newly instaled XP clients disappear from EM 3.0 console

NLNAV

Hello,

I'm having a strange problem. Since a few days my newly deployed XP clients disappears from my Em 3.0 console when i comply them with the group policy.

Situation.

We are upgrading our clients from w2k to XP with an pre configured image. Sophos is already installed in this image. The client appears in the em console when it joines the domain.

The status showing in em is "differs from policy" and "waiting for response from computer". After the "comply with group policy" action the client disappears from the em console.

The client reappears again after a reboot and has the same status as mentioned above.

Does anyone have an idea?

Regards,

Peter

:4387


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  • 0

    Hi,

    this happens because Sophos RMS assigns an ID at the installation, and cloning computers with this ID causes to EC to handle them all as one entity. You will only see the last machine that connected to the server, it will overwrite the object's content.

    I remember a KB-article which explained the procedure to reissue a new ID and a new certificate to the RMS-service of each client, however I don't find it right now, instead there is an article about preparation before imaging.

    If the problem concers just a few PCs, deinstall RMS and reinstall. If the problem concerns large volumes, contact support to get advice.

    Best regards,

    Detlev

    :4391
Reply
  • 0

    Hi,

    this happens because Sophos RMS assigns an ID at the installation, and cloning computers with this ID causes to EC to handle them all as one entity. You will only see the last machine that connected to the server, it will overwrite the object's content.

    I remember a KB-article which explained the procedure to reissue a new ID and a new certificate to the RMS-service of each client, however I don't find it right now, instead there is an article about preparation before imaging.

    If the problem concers just a few PCs, deinstall RMS and reinstall. If the problem concerns large volumes, contact support to get advice.

    Best regards,

    Detlev

    :4391
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