MCafee uninstall fails

Hello StefanoColombo,

dunno what 13 signifies, the AVRemove.log should be more verbose.

Christian

these are the last few lines in the avremove.log

7 Jun 2017 14:48:05 Debug: Opening key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{501A6723-70DE-87DF-1F83-1FB7B1A7E147}
07 Jun 2017 14:48:05 Debug: Opening key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{501A6723-70DE-87DF-1F83-1FB7B1A7E147} (64-bit)
07 Jun 2017 14:48:05 Debug: Key {501A6723-70DE-87DF-1F83-1FB7B1A7E147} not found
07 Jun 2017 14:48:05 Debug: Opening key SOFTWARE\Microsoft\Windows\CurrentVersion\Installer (64-bit)
07 Jun 2017 14:48:05 Debug: Opening key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{BE5DD172-7F42-7948-1A60-E6A720288F81}
07 Jun 2017 14:48:05 Debug: Opening key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{BE5DD172-7F42-7948-1A60-E6A720288F81} (64-bit)
07 Jun 2017 14:48:05 Debug: Key {BE5DD172-7F42-7948-1A60-E6A720288F81} not found
07 Jun 2017 14:48:05 Info: Detection of third-party security and update products complete
07 Jun 2017 14:48:05 Info: Detected Products:
07 Jun 2017 14:48:05 Info:   [McAfee VirusScan Enterprise (with ePO agent)] version: 8.8
07 Jun 2017 14:48:05 Info: AVRemove finished. 1 products found. Report logged to : C:\Windows\TEMP\avremove.log
Sophos Anti-Virus software detector - Version 2.12.0.26
Copyright (C) 2003-2017 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 7 Service Pack 1 [Version 6.01.7601]
Detection of third-party security and update products complete
AVRemove finished. 1 products found. Report logged to : C:\Windows\TEMP\avremove.log

Hello StefanoColombo,

looks like it thinks it has only to detect them - could you also show the first lines please?

Christian

There's another file where it says , in Italian , that it failed to remove it

the file is

Sophos ES setup.log

and the lines are

07/06/2017,14:47:46,Informazioni,Process security set successfully,
07/06/2017,14:47:59,Informazioni,Corrispondenza tra il contenuto della CID C e il manifest file verificata,
07/06/2017,14:48:01,Informazioni,Ricerca del software di sicurezza prodotto da terzi.,
07/06/2017,14:48:05,Informazioni,Codice di ritorno 13 dal tool di rimozione del software di sicurezza prodotto da terzi.,
07/06/2017,14:48:05,ERRORE,Installazione di Sophos annullata. Disinstallazione del software di sicurezza esistente prodotto da terzi non riuscita,

The last sentence mean that the setup could not remove the third-party security software

Hello StefanoColombo,

the last sentence means that the setup could not remove
yes and no. I assume that you get this message whenever AVRemove.exe returns an exit code other than success. No success is also returned when a product is found that could otherwise be removed but --detectOnly was requested or in effect for some other reason. To me the summary in the log looked like this was the case - that's why I asked for the first section of the log that lists the settings in effect.

Christian

Hello Christian

actually you're right , I found at the beginning of the file that is in detect only mode , I'm going to try

-crt R

in the batch file

thanks

Hello Christian

actually you're right , I found at the beginning of the file that is in detect only mode , I'm going to try

-crt R

in the batch file

thanks