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standalone Sophos Update Fails - Version 10.7 Endpoint Security and Control

Time: 02/06/2017 19:45:28
Message: ERROR: Could not find a source for updated packages
Module: ALUpdate
Process ID: 1192
Thread ID: 1332

Update keeps failing - internet connection fine. used to work ok

Any ideas on a fix?

This thread was automatically locked due to age.

Parents

0 jak over 7 years ago

Can you attach/link the last alupdate log from:
\programdata\sophos\autoupdate\logs\

Regards,

Jak
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0 Alison Banks over 7 years ago in reply to jak

Is this what you needed?

Fullscreen ALUpdate Latest.txt Download

Trace(2017-Jun-02 20:13:24): ALUpdate started: -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2017-Jun-02 20:13:24): Process security set successfully
Trace(2017-Jun-02 20:13:24): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0
Trace(2017-Jun-02 20:13:24): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added.
Trace(2017-Jun-02 20:13:24): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0
Trace(2017-Jun-02 20:13:24): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2017-Jun-02 20:13:24): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2017-Jun-02 20:13:24): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
Trace(2017-Jun-02 20:13:24): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
Trace(2017-Jun-02 20:13:24): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2017-Jun-02 20:13:24): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2017-Jun-02 20:13:24): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2017-Jun-02 20:13:24): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2017-Jun-02 20:13:24): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
Trace(2017-Jun-02 20:13:24): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
Trace(2017-Jun-02 20:13:24): Computer is a not possible cluster
Trace(2017-Jun-02 20:13:24): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2017-Jun-02 20:13:24): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2017-Jun-02 20:13:24): Considering subscribed products.
Trace(2017-Jun-02 20:13:24): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2017-Jun-02 20:13:24): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2017-Jun-02 20:13:24): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2017-Jun-02 20:13:24): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2017-Jun-02 20:13:24): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2017-Jun-02 20:13:24): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed.
Trace(2017-Jun-02 20:13:24): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.
Trace(2017-Jun-02 20:13:24): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.
Trace(2017-Jun-02 20:13:24): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.
Trace(2017-Jun-02 20:13:24): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional.
Trace(2017-Jun-02 20:13:24): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.
Trace(2017-Jun-02 20:13:24): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2017-Jun-02 20:13:24): GenerateCustomerID: complete
Trace(2017-Jun-02 20:13:24): Computer is a not possible cluster
Trace(2017-Jun-02 20:13:24): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2017-Jun-02 20:13:25): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2017-Jun-02 20:13:25): IPCSender::ProcessSend started
Trace(2017-Jun-02 20:13:25): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2017-Jun-02 20:13:25): RMSMessageHandler: ALUpdateStart
Trace(2017-Jun-02 20:13:25): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2017-Jun-02 20:13:25): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2017-Jun-02 20:13:25): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2017-Jun-02 20:13:25): ALUpdate(AutoUpdate.Started): 
Trace(2017-Jun-02 20:13:25): UpdateCoordinator::UpdateNow: Entering
Trace(2017-Jun-02 20:13:25): PopulateCache: Entering
Trace(2017-Jun-02 20:13:25): UpdateCoordinator::UpdateNow: current platform is WIN_7_X64
Trace(2017-Jun-02 20:13:25): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2017-Jun-02 20:13:25): ProductFactory::Create: SAU Product
Trace(2017-Jun-02 20:13:25): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2017-Jun-02 20:13:25): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2017-Jun-02 20:13:25): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2017-Jun-02 20:13:25): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2017-Jun-02 20:13:25): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2017-Jun-02 20:13:25): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2017-Jun-02 20:13:25): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2017-Jun-02 20:13:25): SULUpdateLocation created!
Trace(2017-Jun-02 20:13:25): TrySyncProduct, Calling BeginSync
Trace(2017-Jun-02 20:13:25): SULUpdateLocation: BeginSync
Trace(2017-Jun-02 20:13:25): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2017-Jun-02 20:13:25): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos
Trace(2017-Jun-02 20:13:25): Calling SULDownloader Setup...
Trace(2017-Jun-02 20:13:25): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2017-Jun-02 20:13:25): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2017-Jun-02 20:13:25): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2017-Jun-02 20:13:25): server = sophos
Trace(2017-Jun-02 20:13:25): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2017-Jun-02 20:13:25): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2017-Jun-02 20:13:25): No manually configured proxy.
Trace(2017-Jun-02 20:13:25): SULDownloader setup successful.
Trace(2017-Jun-02 20:13:25): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10
Trace(2017-Jun-02 20:13:34): No resubscription attribute found.
Trace(2017-Jun-02 20:13:34): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10
Trace(2017-Jun-02 20:13:34): Adding product filter 'savxp'.
Trace(2017-Jun-02 20:13:34): Adding product filter 'sau'.
Trace(2017-Jun-02 20:13:34): Adding product filter 'ssp'.
Trace(2017-Jun-02 20:13:34): Adding product filter 'ntp64'.
Trace(2017-Jun-02 20:13:34): Calling SULDownloader addFilter...
Trace(2017-Jun-02 20:13:34): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\savxp
Trace(2017-Jun-02 20:13:34): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\sau
Trace(2017-Jun-02 20:13:34): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ssp
Trace(2017-Jun-02 20:13:34): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ntp64
Trace(2017-Jun-02 20:13:34): Calling SULDownloader synchronise...
Trace(2017-Jun-02 20:14:08): [I96736] Looking for package StandaloneWindows RECOMMENDED 10
Trace(2017-Jun-02 20:14:08): [I45378] Found included product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.4.125 
Trace(2017-Jun-02 20:14:08): [I45378] Found included product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 1.3.1.2 
Trace(2017-Jun-02 20:14:08): [I45378] Found included product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.2.49.3680.6195 
Trace(2017-Jun-02 20:14:08): [I45378] Found included product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.7.220.220 
Trace(2017-Jun-02 20:14:08): [I49502] Found supplement USERAPPFEED LATEST 
Trace(2017-Jun-02 20:14:08): [I49502] Found supplement SDU RECOMMENDED 
Trace(2017-Jun-02 20:14:08): [I49502] Found supplement SXLSUP LATEST 2
Trace(2017-Jun-02 20:14:08): [I49502] Found supplement VDL LATEST 
Trace(2017-Jun-02 20:14:08): [I49502] Found supplement HIPS LATEST 
Trace(2017-Jun-02 20:14:08): [I49502] Found supplement TELEMSUP RECOMMENDED 
Trace(2017-Jun-02 20:14:08): [I49502] Found supplement IDE541 LATEST 
Trace(2017-Jun-02 20:14:08): [I49502] Found supplement IDE542 LATEST 
Trace(2017-Jun-02 20:14:08): [I49502] Found supplement IDE543 LATEST 
Trace(2017-Jun-02 20:14:08): [I19463] Syncing product StandaloneWindows 123
Trace(2017-Jun-02 20:14:08): [I19463] Syncing product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 45
Trace(2017-Jun-02 20:14:08): [I19463] Syncing product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 36
Trace(2017-Jun-02 20:14:08): [I19463] Syncing product E17FE03B-0501-4aaa-BC69-0129D965F311 731
Trace(2017-Jun-02 20:14:08): [I19463] Syncing product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 271
Trace(2017-Jun-02 20:14:08): [I19463] Syncing product USERAPPFEED 1
Trace(2017-Jun-02 20:14:08): [I19463] Syncing product SDU 30
Trace(2017-Jun-02 20:14:08): [I19463] Syncing product SXLSUP 12
Trace(2017-Jun-02 20:14:08): [I19463] Syncing product VDL 68
Trace(2017-Jun-02 20:14:08): [I19463] Syncing product HIPS 281
Trace(2017-Jun-02 20:14:08): [I19463] Syncing product TELEMSUP 6
Trace(2017-Jun-02 20:14:08): [I19463] Syncing product IDE541 139
Trace(2017-Jun-02 20:14:08): [I19463] Syncing product IDE542 17
Trace(2017-Jun-02 20:14:08): [I19463] Syncing product IDE543 1
Trace(2017-Jun-02 20:14:08): Distribute status failed: 4
Trace(2017-Jun-02 20:14:08): Synchronisation state: 3
Trace(2017-Jun-02 20:14:08): SDDS2Update(SDDS2DownloadFailed): Sophos Endpoint Security and Control, sophos
Trace(2017-Jun-02 20:14:08): TrySyncProduct<class SDDS2::SULUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2017-Jun-02 20:14:08): SULUpdateLocation: SyncProduct
Trace(2017-Jun-02 20:14:08): Synchronise connected but failed.
Trace(2017-Jun-02 20:14:08): TrySyncProduct<class SDDS2::SULUpdateLocation>, SyncProduct returned - 0
Trace(2017-Jun-02 20:14:08): SULUpdateLocation: EndSync
Trace(2017-Jun-02 20:14:08): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2017-Jun-02 20:14:08): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2017-Jun-02 20:14:08): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2017-Jun-02 20:14:08): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2017-Jun-02 20:14:08): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2017-Jun-02 20:14:08): SULUpdateLocation created!
Trace(2017-Jun-02 20:14:08): TrySyncProduct, Calling BeginSync
Trace(2017-Jun-02 20:14:08): SULUpdateLocation: BeginSync
Trace(2017-Jun-02 20:14:08): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2017-Jun-02 20:14:08): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos
Trace(2017-Jun-02 20:14:08): Calling SULDownloader Setup...
Trace(2017-Jun-02 20:14:08): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2017-Jun-02 20:14:08): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2017-Jun-02 20:14:08): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2017-Jun-02 20:14:08): server = sophos
Trace(2017-Jun-02 20:14:08): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2017-Jun-02 20:14:08): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2017-Jun-02 20:14:08): No manually configured proxy.
Trace(2017-Jun-02 20:14:08): SULDownloader setup successful.
Trace(2017-Jun-02 20:14:08): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10
Trace(2017-Jun-02 20:14:09): No resubscription attribute found.
Trace(2017-Jun-02 20:14:09): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10
Trace(2017-Jun-02 20:14:09): Adding product filter 'savxp'.
Trace(2017-Jun-02 20:14:09): Adding product filter 'sau'.
Trace(2017-Jun-02 20:14:09): Adding product filter 'ssp'.
Trace(2017-Jun-02 20:14:09): Adding product filter 'ntp64'.
Trace(2017-Jun-02 20:14:09): Calling SULDownloader addFilter...
Trace(2017-Jun-02 20:14:09): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\savxp
Trace(2017-Jun-02 20:14:09): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\sau
Trace(2017-Jun-02 20:14:09): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ssp
Trace(2017-Jun-02 20:14:09): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ntp64
Trace(2017-Jun-02 20:14:09): Calling SULDownloader synchronise...
Trace(2017-Jun-02 20:14:15): [I96736] Looking for package StandaloneWindows RECOMMENDED 10
Trace(2017-Jun-02 20:14:15): [I45378] Found included product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.4.125 
Trace(2017-Jun-02 20:14:15): [I45378] Found included product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 1.3.1.2 
Trace(2017-Jun-02 20:14:15): [I45378] Found included product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.2.49.3680.6195 
Trace(2017-Jun-02 20:14:15): [I45378] Found included product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.7.220.220 
Trace(2017-Jun-02 20:14:15): [I49502] Found supplement USERAPPFEED LATEST 
Trace(2017-Jun-02 20:14:15): [I49502] Found supplement SDU RECOMMENDED 
Trace(2017-Jun-02 20:14:15): [I49502] Found supplement SXLSUP LATEST 2
Trace(2017-Jun-02 20:14:15): [I49502] Found supplement VDL LATEST 
Trace(2017-Jun-02 20:14:15): [I49502] Found supplement HIPS LATEST 
Trace(2017-Jun-02 20:14:15): [I49502] Found supplement TELEMSUP RECOMMENDED 
Trace(2017-Jun-02 20:14:15): [I49502] Found supplement IDE541 LATEST 
Trace(2017-Jun-02 20:14:15): [I49502] Found supplement IDE542 LATEST 
Trace(2017-Jun-02 20:14:15): [I49502] Found supplement IDE543 LATEST 
Trace(2017-Jun-02 20:14:15): [I19463] Syncing product StandaloneWindows 123
Trace(2017-Jun-02 20:14:15): [I19463] Syncing product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 45
Trace(2017-Jun-02 20:14:15): [I19463] Syncing product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 36
Trace(2017-Jun-02 20:14:15): [I19463] Syncing product E17FE03B-0501-4aaa-BC69-0129D965F311 731
Trace(2017-Jun-02 20:14:15): [I19463] Syncing product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 271
Trace(2017-Jun-02 20:14:15): [I19463] Syncing product USERAPPFEED 1
Trace(2017-Jun-02 20:14:15): [I19463] Syncing product SDU 30
Trace(2017-Jun-02 20:14:15): [I19463] Syncing product SXLSUP 12
Trace(2017-Jun-02 20:14:15): [I19463] Syncing product VDL 68
Trace(2017-Jun-02 20:14:15): [I19463] Syncing product HIPS 281
Trace(2017-Jun-02 20:14:15): [I19463] Syncing product TELEMSUP 6
Trace(2017-Jun-02 20:14:15): [I19463] Syncing product IDE541 139
Trace(2017-Jun-02 20:14:15): [I19463] Syncing product IDE542 17
Trace(2017-Jun-02 20:14:15): [I19463] Syncing product IDE543 1
Trace(2017-Jun-02 20:14:15): Distribute status failed: 4
Trace(2017-Jun-02 20:14:15): Synchronisation state: 3
Trace(2017-Jun-02 20:14:15): SDDS2Update(SDDS2DownloadFailed): Sophos Endpoint Security and Control, sophos
Trace(2017-Jun-02 20:14:15): TrySyncProduct<class SDDS2::SULUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2017-Jun-02 20:14:15): SULUpdateLocation: SyncProduct
Trace(2017-Jun-02 20:14:15): Synchronise connected but failed.
Trace(2017-Jun-02 20:14:15): TrySyncProduct<class SDDS2::SULUpdateLocation>, SyncProduct returned - 0
Trace(2017-Jun-02 20:14:15): SULUpdateLocation: EndSync
Trace(2017-Jun-02 20:14:15): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2017-Jun-02 20:14:15): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2017-Jun-02 20:14:15): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2017-Jun-02 20:14:15): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2017-Jun-02 20:14:15): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2017-Jun-02 20:14:15): SULUpdateLocation created!
Trace(2017-Jun-02 20:14:15): TrySyncProduct, Calling BeginSync
Trace(2017-Jun-02 20:14:15): SULUpdateLocation: BeginSync
Trace(2017-Jun-02 20:14:15): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2017-Jun-02 20:14:15): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos
Trace(2017-Jun-02 20:14:15): Calling SULDownloader Setup...
Trace(2017-Jun-02 20:14:15): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2017-Jun-02 20:14:15): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2017-Jun-02 20:14:15): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2017-Jun-02 20:14:15): server = sophos
Trace(2017-Jun-02 20:14:15): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2017-Jun-02 20:14:15): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2017-Jun-02 20:14:15): No manually configured proxy.
Trace(2017-Jun-02 20:14:15): SULDownloader setup successful.
Trace(2017-Jun-02 20:14:15): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10
Trace(2017-Jun-02 20:14:19): No resubscription attribute found.
Trace(2017-Jun-02 20:14:19): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10
Trace(2017-Jun-02 20:14:19): Adding product filter 'savxp'.
Trace(2017-Jun-02 20:14:19): Adding product filter 'sau'.
Trace(2017-Jun-02 20:14:19): Adding product filter 'ssp'.
Trace(2017-Jun-02 20:14:19): Adding product filter 'ntp64'.
Trace(2017-Jun-02 20:14:19): Calling SULDownloader addFilter...
Trace(2017-Jun-02 20:14:19): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\savxp
Trace(2017-Jun-02 20:14:19): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\sau
Trace(2017-Jun-02 20:14:19): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ssp
Trace(2017-Jun-02 20:14:19): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ntp64
Trace(2017-Jun-02 20:14:19): Calling SULDownloader synchronise...
Trace(2017-Jun-02 20:14:24): [I96736] Looking for package StandaloneWindows RECOMMENDED 10
Trace(2017-Jun-02 20:14:24): [I45378] Found included product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.4.125 
Trace(2017-Jun-02 20:14:24): [I45378] Found included product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 1.3.1.2 
Trace(2017-Jun-02 20:14:24): [I45378] Found included product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.2.49.3680.6195 
Trace(2017-Jun-02 20:14:24): [I45378] Found included product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.7.220.220 
Trace(2017-Jun-02 20:14:24): [I49502] Found supplement USERAPPFEED LATEST 
Trace(2017-Jun-02 20:14:24): [I49502] Found supplement SDU RECOMMENDED 
Trace(2017-Jun-02 20:14:24): [I49502] Found supplement SXLSUP LATEST 2
Trace(2017-Jun-02 20:14:24): [I49502] Found supplement VDL LATEST 
Trace(2017-Jun-02 20:14:24): [I49502] Found supplement HIPS LATEST 
Trace(2017-Jun-02 20:14:24): [I49502] Found supplement TELEMSUP RECOMMENDED 
Trace(2017-Jun-02 20:14:24): [I49502] Found supplement IDE541 LATEST 
Trace(2017-Jun-02 20:14:24): [I49502] Found supplement IDE542 LATEST 
Trace(2017-Jun-02 20:14:24): [I49502] Found supplement IDE543 LATEST 
Trace(2017-Jun-02 20:14:24): [I19463] Syncing product StandaloneWindows 123
Trace(2017-Jun-02 20:14:24): [I19463] Syncing product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 45
Trace(2017-Jun-02 20:14:24): [I19463] Syncing product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 36
Trace(2017-Jun-02 20:14:24): [I19463] Syncing product E17FE03B-0501-4aaa-BC69-0129D965F311 731
Trace(2017-Jun-02 20:14:24): [I19463] Syncing product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 271
Trace(2017-Jun-02 20:14:24): [I19463] Syncing product USERAPPFEED 1
Trace(2017-Jun-02 20:14:24): [I19463] Syncing product SDU 30
Trace(2017-Jun-02 20:14:24): [I19463] Syncing product SXLSUP 12
Trace(2017-Jun-02 20:14:24): [I19463] Syncing product VDL 68
Trace(2017-Jun-02 20:14:24): [I19463] Syncing product HIPS 281
Trace(2017-Jun-02 20:14:24): [I19463] Syncing product TELEMSUP 6
Trace(2017-Jun-02 20:14:24): [I19463] Syncing product IDE541 139
Trace(2017-Jun-02 20:14:24): [I19463] Syncing product IDE542 17
Trace(2017-Jun-02 20:14:24): [I19463] Syncing product IDE543 1
Trace(2017-Jun-02 20:14:24): Distribute status failed: 4
Trace(2017-Jun-02 20:14:24): Synchronisation state: 3
Trace(2017-Jun-02 20:14:24): SDDS2Update(SDDS2DownloadFailed): Sophos Endpoint Security and Control, sophos
Trace(2017-Jun-02 20:14:24): TrySyncProduct<class SDDS2::SULUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2017-Jun-02 20:14:24): SULUpdateLocation: SyncProduct
Trace(2017-Jun-02 20:14:24): Synchronise connected but failed.
Trace(2017-Jun-02 20:14:24): TrySyncProduct<class SDDS2::SULUpdateLocation>, SyncProduct returned - 0
Trace(2017-Jun-02 20:14:24): SULUpdateLocation: EndSync
Trace(2017-Jun-02 20:14:24): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2017-Jun-02 20:14:24): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2017-Jun-02 20:14:24): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2017-Jun-02 20:14:24): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2017-Jun-02 20:14:24): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2017-Jun-02 20:14:24): SULUpdateLocation created!
Trace(2017-Jun-02 20:14:24): TrySyncProduct, Calling BeginSync
Trace(2017-Jun-02 20:14:24): SULUpdateLocation: BeginSync
Trace(2017-Jun-02 20:14:24): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2017-Jun-02 20:14:24): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos
Trace(2017-Jun-02 20:14:24): Calling SULDownloader Setup...
Trace(2017-Jun-02 20:14:24): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2017-Jun-02 20:14:24): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2017-Jun-02 20:14:24): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2017-Jun-02 20:14:24): server = sophos
Trace(2017-Jun-02 20:14:24): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2017-Jun-02 20:14:24): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2017-Jun-02 20:14:24): No manually configured proxy.
Trace(2017-Jun-02 20:14:24): SULDownloader setup successful.
Trace(2017-Jun-02 20:14:24): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10
Trace(2017-Jun-02 20:14:26): No resubscription attribute found.
Trace(2017-Jun-02 20:14:26): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10
Trace(2017-Jun-02 20:14:26): Adding product filter 'savxp'.
Trace(2017-Jun-02 20:14:26): Adding product filter 'sau'.
Trace(2017-Jun-02 20:14:26): Adding product filter 'ssp'.
Trace(2017-Jun-02 20:14:26): Adding product filter 'ntp64'.
Trace(2017-Jun-02 20:14:26): Calling SULDownloader addFilter...
Trace(2017-Jun-02 20:14:26): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\savxp
Trace(2017-Jun-02 20:14:26): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\sau
Trace(2017-Jun-02 20:14:26): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ssp
Trace(2017-Jun-02 20:14:26): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ntp64
Trace(2017-Jun-02 20:14:26): Calling SULDownloader synchronise...
Trace(2017-Jun-02 20:14:34): [I96736] Looking for package StandaloneWindows RECOMMENDED 10
Trace(2017-Jun-02 20:14:34): [I45378] Found included product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.4.125 
Trace(2017-Jun-02 20:14:34): [I45378] Found included product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 1.3.1.2 
Trace(2017-Jun-02 20:14:34): [I45378] Found included product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.2.49.3680.6195 
Trace(2017-Jun-02 20:14:34): [I45378] Found included product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.7.220.220 
Trace(2017-Jun-02 20:14:34): [I49502] Found supplement USERAPPFEED LATEST 
Trace(2017-Jun-02 20:14:34): [I49502] Found supplement SDU RECOMMENDED 
Trace(2017-Jun-02 20:14:34): [I49502] Found supplement SXLSUP LATEST 2
Trace(2017-Jun-02 20:14:34): [I49502] Found supplement VDL LATEST 
Trace(2017-Jun-02 20:14:34): [I49502] Found supplement HIPS LATEST 
Trace(2017-Jun-02 20:14:34): [I49502] Found supplement TELEMSUP RECOMMENDED 
Trace(2017-Jun-02 20:14:34): [I49502] Found supplement IDE541 LATEST 
Trace(2017-Jun-02 20:14:34): [I49502] Found supplement IDE542 LATEST 
Trace(2017-Jun-02 20:14:34): [I49502] Found supplement IDE543 LATEST 
Trace(2017-Jun-02 20:14:34): [I19463] Syncing product StandaloneWindows 123
Trace(2017-Jun-02 20:14:34): [I19463] Syncing product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 45
Trace(2017-Jun-02 20:14:34): [I19463] Syncing product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 36
Trace(2017-Jun-02 20:14:34): [I19463] Syncing product E17FE03B-0501-4aaa-BC69-0129D965F311 731
Trace(2017-Jun-02 20:14:34): [I19463] Syncing product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 271
Trace(2017-Jun-02 20:14:34): [I19463] Syncing product USERAPPFEED 1
Trace(2017-Jun-02 20:14:34): [I19463] Syncing product SDU 30
Trace(2017-Jun-02 20:14:34): [I19463] Syncing product SXLSUP 12
Trace(2017-Jun-02 20:14:34): [I19463] Syncing product VDL 68
Trace(2017-Jun-02 20:14:34): [I19463] Syncing product HIPS 281
Trace(2017-Jun-02 20:14:34): [I19463] Syncing product TELEMSUP 6
Trace(2017-Jun-02 20:14:34): [I19463] Syncing product IDE541 139
Trace(2017-Jun-02 20:14:34): [I19463] Syncing product IDE542 17
Trace(2017-Jun-02 20:14:34): [I19463] Syncing product IDE543 1
Trace(2017-Jun-02 20:14:34): Distribute status failed: 4
Trace(2017-Jun-02 20:14:34): Synchronisation state: 3
Trace(2017-Jun-02 20:14:34): SDDS2Update(SDDS2DownloadFailed): Sophos Endpoint Security and Control, sophos
Trace(2017-Jun-02 20:14:34): TrySyncProduct<class SDDS2::SULUpdateLocation>, Calling SyncProduct with {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2017-Jun-02 20:14:34): SULUpdateLocation: SyncProduct
Trace(2017-Jun-02 20:14:34): Synchronise connected but failed.
Trace(2017-Jun-02 20:14:34): TrySyncProduct<class SDDS2::SULUpdateLocation>, SyncProduct returned - 0
Trace(2017-Jun-02 20:14:34): SULUpdateLocation: EndSync
Trace(2017-Jun-02 20:14:34): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2017-Jun-02 20:14:34): ALUpdate(): 
Trace(2017-Jun-02 20:14:34): ALUpdate(DownloadEnded): 
Trace(2017-Jun-02 20:14:34): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2017-Jun-02 20:14:36): RMSMessageHandler: ALUpdateEnd
Trace(2017-Jun-02 20:14:36): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>ERROR:   Could not find a source for updated packages</ReadableMessage></Config>
Trace(2017-Jun-02 20:14:36): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>ERROR:   Could not find a source for updated packages</ReadableMessage></Config>
Trace(2017-Jun-02 20:14:36): IPCSender::ProcessSend: Listener not ready starting to wait
Trace(2017-Jun-02 20:14:37): IPCSender::ProcessSend exiting

0 jak over 7 years ago in reply to Alison Banks

That's the one. All I have to go on is:

Trace(2017-Jun-02 20:14:08): Distribute status failed: 4
Trace(2017-Jun-02 20:14:08): Synchronisation state: 3

I believe that state 3 represents the overall state that the synchronization failed. The 4 represents an unspecified error writing to the local cache.

Have you tried deleting the contents of:
C:\programdata\sophos\autoupdate\cache\

Then try another update now. If that fails, is the above log different?

Regards,

Jak
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0 jak over 7 years ago in reply to Alison Banks

That's the one. All I have to go on is:

Trace(2017-Jun-02 20:14:08): Distribute status failed: 4
Trace(2017-Jun-02 20:14:08): Synchronisation state: 3

I believe that state 3 represents the overall state that the synchronization failed. The 4 represents an unspecified error writing to the local cache.

Have you tried deleting the contents of:
C:\programdata\sophos\autoupdate\cache\

Then try another update now. If that fails, is the above log different?

Regards,

Jak
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0 Alison Banks over 7 years ago in reply to jak

do you mean delete all the folders?
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0 Alison Banks over 7 years ago in reply to jak

It still didn't work ? seems to have the same

Trace(2017-Jun-02 22:01:21): Distribute status failed: 4
Trace(2017-Jun-02 22:01:21): Synchronisation state: 3

Fullscreen ALUpdate Latest 1.txt Download

Trace(2017-Jun-02 22:01:10): ALUpdate started: -ManualUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2017-Jun-02 22:01:10): Process security set successfully
Trace(2017-Jun-02 22:01:10): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0
Trace(2017-Jun-02 22:01:10): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added.
Trace(2017-Jun-02 22:01:10): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0
Trace(2017-Jun-02 22:01:10): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2017-Jun-02 22:01:10): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2017-Jun-02 22:01:10): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
Trace(2017-Jun-02 22:01:10): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
Trace(2017-Jun-02 22:01:10): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2017-Jun-02 22:01:10): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2017-Jun-02 22:01:10): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2017-Jun-02 22:01:10): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2017-Jun-02 22:01:10): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
Trace(2017-Jun-02 22:01:10): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
Trace(2017-Jun-02 22:01:10): Computer is a not possible cluster
Trace(2017-Jun-02 22:01:10): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2017-Jun-02 22:01:10): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2017-Jun-02 22:01:10): Considering subscribed products.
Trace(2017-Jun-02 22:01:10): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2017-Jun-02 22:01:10): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2017-Jun-02 22:01:10): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2017-Jun-02 22:01:10): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2017-Jun-02 22:01:10): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2017-Jun-02 22:01:10): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed.
Trace(2017-Jun-02 22:01:10): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.
Trace(2017-Jun-02 22:01:10): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.
Trace(2017-Jun-02 22:01:10): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.
Trace(2017-Jun-02 22:01:10): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional.
Trace(2017-Jun-02 22:01:10): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.
Trace(2017-Jun-02 22:01:10): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2017-Jun-02 22:01:10): GenerateCustomerID: complete
Trace(2017-Jun-02 22:01:10): Computer is a not possible cluster
Trace(2017-Jun-02 22:01:10): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2017-Jun-02 22:01:10): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2017-Jun-02 22:01:10): RMSMessageHandler: ALUpdateStart
Trace(2017-Jun-02 22:01:10): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2017-Jun-02 22:01:10): IPCSender::ProcessSend started
Trace(2017-Jun-02 22:01:10): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2017-Jun-02 22:01:10): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2017-Jun-02 22:01:10): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2017-Jun-02 22:01:10): ALUpdate(AutoUpdate.Started): 
Trace(2017-Jun-02 22:01:10): UpdateCoordinator::UpdateNow: Entering
Trace(2017-Jun-02 22:01:10): PopulateCache: Entering
Trace(2017-Jun-02 22:01:10): UpdateCoordinator::UpdateNow: current platform is WIN_7_X64
Trace(2017-Jun-02 22:01:10): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2017-Jun-02 22:01:10): ProductFactory::Create: SAU Product
Trace(2017-Jun-02 22:01:10): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2017-Jun-02 22:01:10): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2017-Jun-02 22:01:11): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2017-Jun-02 22:01:11): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2017-Jun-02 22:01:11): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2017-Jun-02 22:01:11): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2017-Jun-02 22:01:11): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2017-Jun-02 22:01:11): SULUpdateLocation created!
Trace(2017-Jun-02 22:01:11): TrySyncProduct, Calling BeginSync
Trace(2017-Jun-02 22:01:11): SULUpdateLocation: BeginSync
Trace(2017-Jun-02 22:01:11): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2017-Jun-02 22:01:11): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos
Trace(2017-Jun-02 22:01:11): Calling SULDownloader Setup...
Trace(2017-Jun-02 22:01:11): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2017-Jun-02 22:01:11): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2017-Jun-02 22:01:11): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2017-Jun-02 22:01:11): server = sophos
Trace(2017-Jun-02 22:01:11): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2017-Jun-02 22:01:11): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2017-Jun-02 22:01:11): No manually configured proxy.
Trace(2017-Jun-02 22:01:11): SULDownloader setup successful.
Trace(2017-Jun-02 22:01:11): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10
Trace(2017-Jun-02 22:01:13): No resubscription attribute found.
Trace(2017-Jun-02 22:01:13): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10
Trace(2017-Jun-02 22:01:13): Adding product filter 'savxp'.
Trace(2017-Jun-02 22:01:13): Adding product filter 'sau'.
Trace(2017-Jun-02 22:01:13): Adding product filter 'ssp'.
Trace(2017-Jun-02 22:01:13): Adding product filter 'ntp64'.
Trace(2017-Jun-02 22:01:13): Calling SULDownloader addFilter...
Trace(2017-Jun-02 22:01:13): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\savxp
Trace(2017-Jun-02 22:01:13): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\sau
Trace(2017-Jun-02 22:01:13): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ssp
Trace(2017-Jun-02 22:01:13): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ntp64
Trace(2017-Jun-02 22:01:13): Calling SULDownloader synchronise...
Trace(2017-Jun-02 22:01:21): [I96736] Looking for package StandaloneWindows RECOMMENDED 10
Trace(2017-Jun-02 22:01:21): [I45378] Found included product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.4.125 
Trace(2017-Jun-02 22:01:21): [I45378] Found included product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 1.3.1.2 
Trace(2017-Jun-02 22:01:21): [I45378] Found included product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.2.49.3680.6195 
Trace(2017-Jun-02 22:01:21): [I45378] Found included product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.7.220.220 
Trace(2017-Jun-02 22:01:21): [I49502] Found supplement USERAPPFEED LATEST 
Trace(2017-Jun-02 22:01:21): [I49502] Found supplement SDU RECOMMENDED 
Trace(2017-Jun-02 22:01:21): [I49502] Found supplement SXLSUP LATEST 2
Trace(2017-Jun-02 22:01:21): [I49502] Found supplement VDL LATEST 
Trace(2017-Jun-02 22:01:21): [I49502] Found supplement HIPS LATEST 
Trace(2017-Jun-02 22:01:21): [I49502] Found supplement TELEMSUP RECOMMENDED 
Trace(2017-Jun-02 22:01:21): [I49502] Found supplement IDE541 LATEST 
Trace(2017-Jun-02 22:01:21): [I49502] Found supplement IDE542 LATEST 
Trace(2017-Jun-02 22:01:21): [I49502] Found supplement IDE543 LATEST 
Trace(2017-Jun-02 22:01:21): [I19463] Syncing product StandaloneWindows 123
Trace(2017-Jun-02 22:01:21): [I19463] Syncing product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 45
Trace(2017-Jun-02 22:01:21): [I19463] Syncing product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 36
Trace(2017-Jun-02 22:01:21): [I19463] Syncing product E17FE03B-0501-4aaa-BC69-0129D965F311 731
Trace(2017-Jun-02 22:01:21): [I19463] Syncing product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 271
Trace(2017-Jun-02 22:01:21): [I19463] Syncing product USERAPPFEED 1
Trace(2017-Jun-02 22:01:21): [I19463] Syncing product SDU 30
Trace(2017-Jun-02 22:01:21): [I19463] Syncing product SXLSUP 12
Trace(2017-Jun-02 22:01:21): [I19463] Syncing product VDL 68
Trace(2017-Jun-02 22:01:21): [I19463] Syncing product HIPS 281
Trace(2017-Jun-02 22:01:21): [I19463] Syncing product TELEMSUP 6
Trace(2017-Jun-02 22:01:21): [I19463] Syncing product IDE541 139
Trace(2017-Jun-02 22:01:21): [I19463] Syncing product IDE542 18
Trace(2017-Jun-02 22:01:21): [I19463] Syncing product IDE543 1
Trace(2017-Jun-02 22:01:21): Distribute status failed: 4
Trace(2017-Jun-02 22:01:21): Synchronisation state: 3
Trace(2017-Jun-02 22:01:21): SDDS2Update(SDDS2DownloadFailed): Sophos Endpoint Security and Control, sophos
Trace(2017-Jun-02 22:01:21): TrySyncProduct<class SDDS2::SULUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2017-Jun-02 22:01:21): SULUpdateLocation: SyncProduct
Trace(2017-Jun-02 22:01:21): Synchronise connected but failed.
Trace(2017-Jun-02 22:01:21): TrySyncProduct<class SDDS2::SULUpdateLocation>, SyncProduct returned - 0
Trace(2017-Jun-02 22:01:21): SULUpdateLocation: EndSync
Trace(2017-Jun-02 22:01:21): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2017-Jun-02 22:01:21): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2017-Jun-02 22:01:21): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2017-Jun-02 22:01:21): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2017-Jun-02 22:01:21): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2017-Jun-02 22:01:21): SULUpdateLocation created!
Trace(2017-Jun-02 22:01:21): TrySyncProduct, Calling BeginSync
Trace(2017-Jun-02 22:01:21): SULUpdateLocation: BeginSync
Trace(2017-Jun-02 22:01:21): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2017-Jun-02 22:01:21): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos
Trace(2017-Jun-02 22:01:21): Calling SULDownloader Setup...
Trace(2017-Jun-02 22:01:21): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2017-Jun-02 22:01:21): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2017-Jun-02 22:01:21): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2017-Jun-02 22:01:21): server = sophos
Trace(2017-Jun-02 22:01:21): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2017-Jun-02 22:01:21): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2017-Jun-02 22:01:21): No manually configured proxy.
Trace(2017-Jun-02 22:01:21): SULDownloader setup successful.
Trace(2017-Jun-02 22:01:21): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10
Trace(2017-Jun-02 22:01:23): No resubscription attribute found.
Trace(2017-Jun-02 22:01:23): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10
Trace(2017-Jun-02 22:01:23): Adding product filter 'savxp'.
Trace(2017-Jun-02 22:01:23): Adding product filter 'sau'.
Trace(2017-Jun-02 22:01:23): Adding product filter 'ssp'.
Trace(2017-Jun-02 22:01:23): Adding product filter 'ntp64'.
Trace(2017-Jun-02 22:01:23): Calling SULDownloader addFilter...
Trace(2017-Jun-02 22:01:23): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\savxp
Trace(2017-Jun-02 22:01:23): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\sau
Trace(2017-Jun-02 22:01:23): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ssp
Trace(2017-Jun-02 22:01:23): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ntp64
Trace(2017-Jun-02 22:01:23): Calling SULDownloader synchronise...
Trace(2017-Jun-02 22:01:28): [I96736] Looking for package StandaloneWindows RECOMMENDED 10
Trace(2017-Jun-02 22:01:28): [I45378] Found included product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.4.125 
Trace(2017-Jun-02 22:01:28): [I45378] Found included product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 1.3.1.2 
Trace(2017-Jun-02 22:01:28): [I45378] Found included product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.2.49.3680.6195 
Trace(2017-Jun-02 22:01:28): [I45378] Found included product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.7.220.220 
Trace(2017-Jun-02 22:01:28): [I49502] Found supplement USERAPPFEED LATEST 
Trace(2017-Jun-02 22:01:28): [I49502] Found supplement SDU RECOMMENDED 
Trace(2017-Jun-02 22:01:28): [I49502] Found supplement SXLSUP LATEST 2
Trace(2017-Jun-02 22:01:28): [I49502] Found supplement VDL LATEST 
Trace(2017-Jun-02 22:01:28): [I49502] Found supplement HIPS LATEST 
Trace(2017-Jun-02 22:01:28): [I49502] Found supplement TELEMSUP RECOMMENDED 
Trace(2017-Jun-02 22:01:28): [I49502] Found supplement IDE541 LATEST 
Trace(2017-Jun-02 22:01:28): [I49502] Found supplement IDE542 LATEST 
Trace(2017-Jun-02 22:01:28): [I49502] Found supplement IDE543 LATEST 
Trace(2017-Jun-02 22:01:28): [I19463] Syncing product StandaloneWindows 123
Trace(2017-Jun-02 22:01:28): [I19463] Syncing product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 45
Trace(2017-Jun-02 22:01:28): [I19463] Syncing product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 36
Trace(2017-Jun-02 22:01:28): [I19463] Syncing product E17FE03B-0501-4aaa-BC69-0129D965F311 731
Trace(2017-Jun-02 22:01:28): [I19463] Syncing product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 271
Trace(2017-Jun-02 22:01:28): [I19463] Syncing product USERAPPFEED 1
Trace(2017-Jun-02 22:01:28): [I19463] Syncing product SDU 30
Trace(2017-Jun-02 22:01:28): [I19463] Syncing product SXLSUP 12
Trace(2017-Jun-02 22:01:28): [I19463] Syncing product VDL 68
Trace(2017-Jun-02 22:01:28): [I19463] Syncing product HIPS 281
Trace(2017-Jun-02 22:01:28): [I19463] Syncing product TELEMSUP 6
Trace(2017-Jun-02 22:01:28): [I19463] Syncing product IDE541 139
Trace(2017-Jun-02 22:01:28): [I19463] Syncing product IDE542 18
Trace(2017-Jun-02 22:01:28): [I19463] Syncing product IDE543 1
Trace(2017-Jun-02 22:01:28): Distribute status failed: 4
Trace(2017-Jun-02 22:01:28): Synchronisation state: 3
Trace(2017-Jun-02 22:01:28): SDDS2Update(SDDS2DownloadFailed): Sophos Endpoint Security and Control, sophos
Trace(2017-Jun-02 22:01:28): TrySyncProduct<class SDDS2::SULUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2017-Jun-02 22:01:28): SULUpdateLocation: SyncProduct
Trace(2017-Jun-02 22:01:28): Synchronise connected but failed.
Trace(2017-Jun-02 22:01:28): TrySyncProduct<class SDDS2::SULUpdateLocation>, SyncProduct returned - 0
Trace(2017-Jun-02 22:01:28): SULUpdateLocation: EndSync
Trace(2017-Jun-02 22:01:28): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2017-Jun-02 22:01:28): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2017-Jun-02 22:01:28): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2017-Jun-02 22:01:28): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2017-Jun-02 22:01:28): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2017-Jun-02 22:01:28): SULUpdateLocation created!
Trace(2017-Jun-02 22:01:28): TrySyncProduct, Calling BeginSync
Trace(2017-Jun-02 22:01:28): SULUpdateLocation: BeginSync
Trace(2017-Jun-02 22:01:28): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2017-Jun-02 22:01:28): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos
Trace(2017-Jun-02 22:01:28): Calling SULDownloader Setup...
Trace(2017-Jun-02 22:01:28): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2017-Jun-02 22:01:28): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2017-Jun-02 22:01:28): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2017-Jun-02 22:01:28): server = sophos
Trace(2017-Jun-02 22:01:28): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2017-Jun-02 22:01:28): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2017-Jun-02 22:01:28): No manually configured proxy.
Trace(2017-Jun-02 22:01:28): SULDownloader setup successful.
Trace(2017-Jun-02 22:01:28): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10
Trace(2017-Jun-02 22:01:30): No resubscription attribute found.
Trace(2017-Jun-02 22:01:30): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10
Trace(2017-Jun-02 22:01:30): Adding product filter 'savxp'.
Trace(2017-Jun-02 22:01:30): Adding product filter 'sau'.
Trace(2017-Jun-02 22:01:30): Adding product filter 'ssp'.
Trace(2017-Jun-02 22:01:30): Adding product filter 'ntp64'.
Trace(2017-Jun-02 22:01:30): Calling SULDownloader addFilter...
Trace(2017-Jun-02 22:01:30): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\savxp
Trace(2017-Jun-02 22:01:30): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\sau
Trace(2017-Jun-02 22:01:30): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ssp
Trace(2017-Jun-02 22:01:30): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ntp64
Trace(2017-Jun-02 22:01:30): Calling SULDownloader synchronise...
Trace(2017-Jun-02 22:01:36): [I96736] Looking for package StandaloneWindows RECOMMENDED 10
Trace(2017-Jun-02 22:01:36): [I45378] Found included product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.4.125 
Trace(2017-Jun-02 22:01:36): [I45378] Found included product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 1.3.1.2 
Trace(2017-Jun-02 22:01:36): [I45378] Found included product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.2.49.3680.6195 
Trace(2017-Jun-02 22:01:36): [I45378] Found included product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.7.220.220 
Trace(2017-Jun-02 22:01:36): [I49502] Found supplement USERAPPFEED LATEST 
Trace(2017-Jun-02 22:01:36): [I49502] Found supplement SDU RECOMMENDED 
Trace(2017-Jun-02 22:01:36): [I49502] Found supplement SXLSUP LATEST 2
Trace(2017-Jun-02 22:01:36): [I49502] Found supplement VDL LATEST 
Trace(2017-Jun-02 22:01:36): [I49502] Found supplement HIPS LATEST 
Trace(2017-Jun-02 22:01:36): [I49502] Found supplement TELEMSUP RECOMMENDED 
Trace(2017-Jun-02 22:01:36): [I49502] Found supplement IDE541 LATEST 
Trace(2017-Jun-02 22:01:36): [I49502] Found supplement IDE542 LATEST 
Trace(2017-Jun-02 22:01:36): [I49502] Found supplement IDE543 LATEST 
Trace(2017-Jun-02 22:01:36): [I19463] Syncing product StandaloneWindows 123
Trace(2017-Jun-02 22:01:36): [I19463] Syncing product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 45
Trace(2017-Jun-02 22:01:36): [I19463] Syncing product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 36
Trace(2017-Jun-02 22:01:36): [I19463] Syncing product E17FE03B-0501-4aaa-BC69-0129D965F311 731
Trace(2017-Jun-02 22:01:36): [I19463] Syncing product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 271
Trace(2017-Jun-02 22:01:36): [I19463] Syncing product USERAPPFEED 1
Trace(2017-Jun-02 22:01:36): [I19463] Syncing product SDU 30
Trace(2017-Jun-02 22:01:36): [I19463] Syncing product SXLSUP 12
Trace(2017-Jun-02 22:01:36): [I19463] Syncing product VDL 68
Trace(2017-Jun-02 22:01:36): [I19463] Syncing product HIPS 281
Trace(2017-Jun-02 22:01:36): [I19463] Syncing product TELEMSUP 6
Trace(2017-Jun-02 22:01:36): [I19463] Syncing product IDE541 139
Trace(2017-Jun-02 22:01:36): [I19463] Syncing product IDE542 18
Trace(2017-Jun-02 22:01:36): [I19463] Syncing product IDE543 1
Trace(2017-Jun-02 22:01:36): Distribute status failed: 4
Trace(2017-Jun-02 22:01:36): Synchronisation state: 3
Trace(2017-Jun-02 22:01:36): SDDS2Update(SDDS2DownloadFailed): Sophos Endpoint Security and Control, sophos
Trace(2017-Jun-02 22:01:36): TrySyncProduct<class SDDS2::SULUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2017-Jun-02 22:01:36): SULUpdateLocation: SyncProduct
Trace(2017-Jun-02 22:01:36): Synchronise connected but failed.
Trace(2017-Jun-02 22:01:36): TrySyncProduct<class SDDS2::SULUpdateLocation>, SyncProduct returned - 0
Trace(2017-Jun-02 22:01:36): SULUpdateLocation: EndSync
Trace(2017-Jun-02 22:01:36): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2017-Jun-02 22:01:36): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2017-Jun-02 22:01:36): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2017-Jun-02 22:01:36): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2017-Jun-02 22:01:36): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2017-Jun-02 22:01:36): SULUpdateLocation created!
Trace(2017-Jun-02 22:01:36): TrySyncProduct, Calling BeginSync
Trace(2017-Jun-02 22:01:36): SULUpdateLocation: BeginSync
Trace(2017-Jun-02 22:01:36): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2017-Jun-02 22:01:36): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos
Trace(2017-Jun-02 22:01:36): Calling SULDownloader Setup...
Trace(2017-Jun-02 22:01:36): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2017-Jun-02 22:01:36): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2017-Jun-02 22:01:36): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2017-Jun-02 22:01:36): server = sophos
Trace(2017-Jun-02 22:01:36): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2017-Jun-02 22:01:36): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2017-Jun-02 22:01:36): No manually configured proxy.
Trace(2017-Jun-02 22:01:36): SULDownloader setup successful.
Trace(2017-Jun-02 22:01:36): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10
Trace(2017-Jun-02 22:01:37): No resubscription attribute found.
Trace(2017-Jun-02 22:01:37): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10
Trace(2017-Jun-02 22:01:37): Adding product filter 'savxp'.
Trace(2017-Jun-02 22:01:37): Adding product filter 'sau'.
Trace(2017-Jun-02 22:01:37): Adding product filter 'ssp'.
Trace(2017-Jun-02 22:01:37): Adding product filter 'ntp64'.
Trace(2017-Jun-02 22:01:37): Calling SULDownloader addFilter...
Trace(2017-Jun-02 22:01:37): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\savxp
Trace(2017-Jun-02 22:01:37): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\sau
Trace(2017-Jun-02 22:01:37): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ssp
Trace(2017-Jun-02 22:01:37): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ntp64
Trace(2017-Jun-02 22:01:37): Calling SULDownloader synchronise...
Trace(2017-Jun-02 22:01:43): [I96736] Looking for package StandaloneWindows RECOMMENDED 10
Trace(2017-Jun-02 22:01:43): [I45378] Found included product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.4.125 
Trace(2017-Jun-02 22:01:43): [I45378] Found included product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 1.3.1.2 
Trace(2017-Jun-02 22:01:43): [I45378] Found included product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.2.49.3680.6195 
Trace(2017-Jun-02 22:01:43): [I45378] Found included product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.7.220.220 
Trace(2017-Jun-02 22:01:43): [I49502] Found supplement USERAPPFEED LATEST 
Trace(2017-Jun-02 22:01:43): [I49502] Found supplement SDU RECOMMENDED 
Trace(2017-Jun-02 22:01:43): [I49502] Found supplement SXLSUP LATEST 2
Trace(2017-Jun-02 22:01:43): [I49502] Found supplement VDL LATEST 
Trace(2017-Jun-02 22:01:43): [I49502] Found supplement HIPS LATEST 
Trace(2017-Jun-02 22:01:43): [I49502] Found supplement TELEMSUP RECOMMENDED 
Trace(2017-Jun-02 22:01:43): [I49502] Found supplement IDE541 LATEST 
Trace(2017-Jun-02 22:01:43): [I49502] Found supplement IDE542 LATEST 
Trace(2017-Jun-02 22:01:43): [I49502] Found supplement IDE543 LATEST 
Trace(2017-Jun-02 22:01:43): [I19463] Syncing product StandaloneWindows 123
Trace(2017-Jun-02 22:01:43): [I19463] Syncing product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 45
Trace(2017-Jun-02 22:01:43): [I19463] Syncing product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 36
Trace(2017-Jun-02 22:01:43): [I19463] Syncing product E17FE03B-0501-4aaa-BC69-0129D965F311 731
Trace(2017-Jun-02 22:01:43): [I19463] Syncing product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 271
Trace(2017-Jun-02 22:01:43): [I19463] Syncing product USERAPPFEED 1
Trace(2017-Jun-02 22:01:43): [I19463] Syncing product SDU 30
Trace(2017-Jun-02 22:01:43): [I19463] Syncing product SXLSUP 12
Trace(2017-Jun-02 22:01:43): [I19463] Syncing product VDL 68
Trace(2017-Jun-02 22:01:43): [I19463] Syncing product HIPS 281
Trace(2017-Jun-02 22:01:43): [I19463] Syncing product TELEMSUP 6
Trace(2017-Jun-02 22:01:43): [I19463] Syncing product IDE541 139
Trace(2017-Jun-02 22:01:43): [I19463] Syncing product IDE542 18
Trace(2017-Jun-02 22:01:43): [I19463] Syncing product IDE543 1
Trace(2017-Jun-02 22:01:43): Distribute status failed: 4
Trace(2017-Jun-02 22:01:43): Synchronisation state: 3
Trace(2017-Jun-02 22:01:43): SDDS2Update(SDDS2DownloadFailed): Sophos Endpoint Security and Control, sophos
Trace(2017-Jun-02 22:01:43): TrySyncProduct<class SDDS2::SULUpdateLocation>, Calling SyncProduct with {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2017-Jun-02 22:01:43): SULUpdateLocation: SyncProduct
Trace(2017-Jun-02 22:01:43): Synchronise connected but failed.
Trace(2017-Jun-02 22:01:43): TrySyncProduct<class SDDS2::SULUpdateLocation>, SyncProduct returned - 0
Trace(2017-Jun-02 22:01:43): SULUpdateLocation: EndSync
Trace(2017-Jun-02 22:01:43): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2017-Jun-02 22:01:43): ALUpdate(): 
Trace(2017-Jun-02 22:01:43): ALUpdate(DownloadEnded): 
Trace(2017-Jun-02 22:01:43): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2017-Jun-02 22:01:45): RMSMessageHandler: ALUpdateEnd
Trace(2017-Jun-02 22:01:45): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>ERROR:   Could not find a source for updated packages</ReadableMessage></Config>
Trace(2017-Jun-02 22:01:45): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>ERROR:   Could not find a source for updated packages</ReadableMessage></Config>
Trace(2017-Jun-02 22:01:45): IPCSender::ProcessSend: Listener not ready starting to wait
Trace(2017-Jun-02 22:01:46): IPCSender::ProcessSend exiting

0 jak over 7 years ago in reply to Alison Banks

Yes, you can delete all folders and files under the cache directory and they should be put back.

Maybe also try deleting the warehouse directory under:

C:\programdata\sophos\autoupdate\data\

before forcing another update.

Other than that, I'm out of ideas based on those error lines. The only other thing I can think of it to repeat the steps of deleting the contents of the cache and warehouse directory directory, kick off an update whilst running Process Monitor - technet.microsoft.com/.../processmonitor.aspx.

If the issue is a file level one, i.e. populating the cache from the warehouse files, maybe at the time the error is thrown there is some clue as to what is going wrong.

Regards,
Jak
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