Hello,
I was using SAV 9.6.2 on my Mac successfully, including AutoUpdate. I recently updated my Router to a Linksys WRT3200ACM and flashed with the latest ExpressVPN software. Now the autoupdate does not work, regardless of whether the VPN is active or not. I am getting the following error:
"Could not contact primary server, URL error"
and the logs show
com.sophos.autoupdate: Proceed with manually triggered update from Sophos at 16:05:58 14 May 2017
com.sophos.autoupdate: Error: Update cancelled at 16:06:02 14 May 2017
com.sophos.autoupdate: Error: Could not contact primary server at 16:06 on 14 May 2017
com.sophos.autoupdate: URL is invalid
com.sophos.autoupdate:
I cannot access the configuration on my previous router, but I seem to recall that I needed to open up some ports in the firewall to allow for Sophos AutoUpdate to work.
Any assistance would be greatly appreciated.
Thanks.
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