This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Up to date displays unknown after upgrade/move to new server

Hi, I have upgraded the Enterprise Console from version 3 to 4.5 on the old server, replaced EM Libraty with SUM (and upgraded the SQL Server to 2005 Express). I then moved the SEC/SUM to a new server (new identity, modified for 64bit as specified in the knowledge base article). I now experience the following: the managed clients are updating fine, at least the ones that I cheched manually but the Enterprise Console lists up to date as unknown. I have rebooted some of the clients but that doesn't seem to make a difference. Also, some of the newly deployed clients show up fine, some show up as downloading updates since hours. Any tips on how to get them to show up porperly? Thanks in advance!

This thread was automatically locked due to age.

Parents

0 QC over 13 years ago

I expect that most of the problems "sort themselves out" after some time. It might be that there is a backlog in the RMS communication. You could check the Last message received for the clients which show Unknown. Are there many files in the Programdata\Sophos\Remote Management System\3\Router\Envelopes\ folder?

Form your post just now I assume there weren't any significant improvements?

Christian
:8147
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 QC over 13 years ago

I expect that most of the problems "sort themselves out" after some time. It might be that there is a backlog in the RMS communication. You could check the Last message received for the clients which show Unknown. Are there many files in the Programdata\Sophos\Remote Management System\3\Router\Envelopes\ folder?

Form your post just now I assume there weren't any significant improvements?

Christian
:8147
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data