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Tooltips shows sophos protection disabled

I recently installed Sophos Endpoint security and Control 9.5 on a Vista machine. When I place cursor on the sophos icon on taskbar it tells me "Sophos protection disabled", but the update is current. The icon is normal, blue and there is no other sign on it. When I open Sophos I see the the on-access scanning is enabled. I have removed Sophos completely, rebooted computer and installed it again but still having the same problem.

Any body has any idea how to resolve the issue?

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0 jak over 14 years ago

Hi,

Is this the status all the time, for example, if you were to log out and back in again?

It sounds like a disconnect between the Almon.exe process which is responsible for the shield icon and which is installed with AutoUpdate and Sophos AV Service.

If you open up task manager and kill the Almon.exe process and then re-launch it by running:

\Program Files (x86)\Sophos\AutoUpdate\ALMon.exe

or

\Program Files\Sophos\AutoUpdate\ALMon.exe

Does the correct state then get reflected?

Regards,

Jak
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0 jak over 14 years ago

Hi,

Is this the status all the time, for example, if you were to log out and back in again?

It sounds like a disconnect between the Almon.exe process which is responsible for the shield icon and which is installed with AutoUpdate and Sophos AV Service.

If you open up task manager and kill the Almon.exe process and then re-launch it by running:

\Program Files (x86)\Sophos\AutoUpdate\ALMon.exe

or

\Program Files\Sophos\AutoUpdate\ALMon.exe

Does the correct state then get reflected?

Regards,

Jak
:7413
Cancel
Vote Up 0 Vote Down

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