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Duplicate PC names in enterprise console

CDC

I've noticed after upgrading the Enterprise Console to version 4.5 and AV to 9.5 that duplicate PC names have started appearing.  This normally happens after a PC's AV has either not upgraded properly or has stopped updating so i've uninstalled and it and then redeployed it down.  One of the PC names will say its connected & managed (although not properly as the 'up to date' colum is blank and you can't deploy any policies down)  whilst the other will be greyed out.

I've tried deleting both entries in the Enterprise Console in an attempt for the AD sync to sort it but they both re-appear again.  Is this a known issue with the 4.5 upgrade?

:4224


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    Hello CDC,

    Please find article Enterprise Console 4.5: Known Issues

    (DEF 58871, DEF 58872) When discovering computers or synchronizing to Active Directory, Enterprise Console may fail to differentiate between multiple computers with the same name, and may switch them between groups alternately. This situation may arise where identically-named computers are situated on different domains or sub-domains.

    Workaround:
    Do one of the following:

    • Ensure that Sophos RMS (Remote Management Service) is installed and running on all identically-named computers before attempting to find them from Enterprise Console. Do not synchronize any Active Directory groups that contain machines which have identically-named computers; Manage the computers manually.
    • Eliminate duplicate computer names on your network.

    Hope this helps

    :4228
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  • 0

    Hello CDC,

    Please find article Enterprise Console 4.5: Known Issues

    (DEF 58871, DEF 58872) When discovering computers or synchronizing to Active Directory, Enterprise Console may fail to differentiate between multiple computers with the same name, and may switch them between groups alternately. This situation may arise where identically-named computers are situated on different domains or sub-domains.

    Workaround:
    Do one of the following:

    • Ensure that Sophos RMS (Remote Management Service) is installed and running on all identically-named computers before attempting to find them from Enterprise Console. Do not synchronize any Active Directory groups that contain machines which have identically-named computers; Manage the computers manually.
    • Eliminate duplicate computer names on your network.

    Hope this helps

    :4228
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