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Slow Boot Times

sacog

We are evaluating the Sophos Anti-virus software in our company.  So far, things have been running fairly smoothly.  Good scan times that don't impact computer usage.  Good virus detection.

The problem we are running in to is that after installing the End Point Protection on our test workstations, they now take two to three times as long to start up (even compared to our current anti-virus product).  Time to get to the Ctrl-Alt-Del screen is about normal.  After pressing Ctrl-Alt-Del, there is about a 15 - 30 second delay (depending on the workstation) before I can enter my login credentials.  Then, after entering the login credentials, there is another 30 second to up to 3 minute delay to bring the workstation to a working state (depending on the workstation again).

Has anyone else experienced these slow boot up times?

Has anyone found anything that can be done to help speed this up?

thanks,

david

:34335


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  • 0

    Good morning,

    I have around 70 computers running sophos Endpoint protection base on Cloud and after the last updates all computers stayed very slow.

    The process SavService.exe take more than 300MB of RAM of our computers.

    I have tested disabled real-time scanning and the situation stayed betther, but we need this featur to protect our devices.

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  • 0

    Good morning,

    I have around 70 computers running sophos Endpoint protection base on Cloud and after the last updates all computers stayed very slow.

    The process SavService.exe take more than 300MB of RAM of our computers.

    I have tested disabled real-time scanning and the situation stayed betther, but we need this featur to protect our devices.

Children
  • 0 in reply to Marope Algarve Hoteis de Portugal SA

    Hello,

    your question is about the Endpoint software so this forum is "correct".
    The Central managed Endpoint versions (and components) differ slightly from the (on-premise managed) ESC ones and your particular issue, as you've said after the last updates, might be version-specific. You should perhaps post in the Central forum.

    300MB is a little bit too high, is this only more or less shortly after boot or does it stay at this level? But anyway the slightly exaggerated memory usage shouldn't cause significant delays (unless your machines - which Windows version, BTW?) are memory-constrained. Did you try to delay AutoUpdate?

    Christian

  • 0 in reply to QC

    Thank you for your reply Christian.

     

    All most of machines are HP Elite Desk 800 g1 with 8GB of RAM with Corei5 running Windows 10 with the last updates.

    It is really strange because after the last updates of Windows (Windows Creatores) the computers staied very slow.

    Thank you

    Ricardo

  • 0 in reply to Marope Algarve Hoteis de Portugal SA

    One thing you could do that is quick is to capture a Process Monitor - docs.microsoft.com/.../procmon log of boot.

    Once captured, filter down to: "Duration" more than "0.1"and just file operations.

    Do any files stand out that you could try excluding from on-access scanning?

    Otherwise, it might be worth disabling (one by one) the features under the Runtime Protection section of the Threat Protection policy.

    Regards,

    Jak

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