Looking around for a possible solution, or at least people that have experienced something similar. I've talked to two different technicians on this, with responses that seem unrelated to the actual problem.
We're having problems with Sophos installations/updates on Windows Server 2003 machines. There are a number of servers that are stuck in various states. Policy Compliance is blank, Up to Date might be blank, or there is an error. On those serves, all three Sophos components are installed. Most of the time, the Sophos icon on the server is blue, with no errors. Sometimes, the icon will be in the process of updating and in most cases, msiexec.exe is running anywhere from 25% to 99%.
When I see this type of activity, I have no choice but to kill the msiexec.exe process. If I attempt to update again, I’’’’ll just get the same result (usually gets stuck at Phase 2 of 2 on the installation), with msiexec.exe spinning up around that same range. To be sure, I’’’’ve let this run all night, and it would still be the same the next day. My only choice after that is to uninstall all three components, reboot, and then reinstall…. At the reinstallation though, the same thing will happen. At phase 2 of 2, it’’’’ll just sit there, with the msiexec.exe process kicking up the CPU. Again, I’’’’ve let this sit for awhile, and it never completes. Once I kill the process though, the Sophos icon turns blue, and the console reports that it’’’’s healthy.
While I can’’’’t complain about the healthy status of our clients, this problem seems to come back sometime within that next month.
Hope someone out there can relate and/or help out.
Thanks!
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